Republic Bank Sends Loan Offer to Deceased Customer

[wickedtuna]

Republic Bank has come under fire for sending a loan offer to a deceased customer of theirs.

The customer's daughter posted a photo to Facebook, showing the offer that's captioned "2019 looks bright for you!".

The Facebook post made the rounds with other platform users berating the bank for the move. Most have labelled it as insensitive and disrespectful to the family. Others have shared experiences of similar happening to them by other financial institutions.

https://www.tv6tnt.com/news/local/repub ... 4ad61.html

[wickedtuna]

....

[Soul Collector]

Republic bank could seriously haul dey mc. They are disgusting to deal with.

[rebound]

Its computer generated tho.

[ProtonPowder]

Whoever managing their database going to get a swift kick in the ass yes.

And the thing is, it would probably take less than a minute to write in a rule along the lines of: if customer is deceased, do not generate promo code.

[kstt]

I guess this loan is not null and void if u die

[matr1x]

Republic bank: the official bank of the zombie apocalypse

[VexXx Dogg]

Whoever managing their database going to get a swift kick in the ass yes.

And the thing is, it would probably take less than a minute to write in a rule along the lines of: if customer is deceased, do not generate promo code.

DB management have nothing to do with poor business logic.
Whoever approve the code to generate the customer licks made the snafu. Unless is a junior developer who just drop a literal interpretation of "customer list" into his code.

[Slartibartfast]

I wanted to say ppl bearing up over nothing cuz republic bank probably didnt know the person was dead but.... wow....

[RedVEVO]

^^^

Republic .. back on the home front ... however has the lowest fees .

And you still have to take off your hat as you enter .

Hence give them a bligh .

RedVEVO approved.

[sMASH]

de fracking data base has flora as deceased!!!! its just that it remained in the customer group, and was auto generated.
while kicksy, its insensitive to the family that has to receive and read it.

anyhow;

republic bank; lowest rates... dead serious.

[shogun]

Republic Bank - Keeping you fly even in the afterlife.

That's messed up though. Definitely not the PR optics they need.

[Redman]

The man is dead.
He walked into the light.
2019 musbe brighter.

[Krystal Car Part Imports]

Republic Bank is a disgusting bank. Had a spat with a really disrespectful compliance officer. I am not surprised this happened because they aren't on the ball

Sent from my H1611 using Tapatalk

[stev]

Whoever managing their database going to get a swift kick in the ass yes.

And the thing is, it would probably take less than a minute to write in a rule along the lines of: if customer is deceased, do not generate promo code.

most likely an SQL command -> mail merge.....probably an IT person who is not a proper DBA...

why pay for a proper DBA when u can get scripts done using young IT Techs?

dont blame IT...blame the bastards who didnt even check what they put in an envelope...those are the real zombies...or probably 'interns'...

[aaron17]

Hmm sounds like corruption.

[sMASH]

nah, doh blame the envelope people, they just get paid to fold, insert, lick, stick. cyar read all those letters. the person who didnt code to , or didnt instruct to code to move deceased to an inactive group or to exclude deceased from this activity... that person who did not cater for that

[hydroep]

Well yes. If they could "make a mistake" with something like this just imagine what other foolishness could be going on in there...

[Redman]

why is this a big deal again..it eh like RBL went to court to defend the man.

[maj. tom]

These things are fully automated processes. And it's likely that a machine also does the letter folding, insertion and envelope sealing. We're living in 2018 folks. There's literally an app for that.

It's a distasteful shortcut that the programmer took without considering the human factors of the entire system. That's poor programming. Anyone can learn to code, but to make a great system/app you have to consider all the weird variables that human interactions have within the system.

There are jobs that will be available in 10 or 20 years that don't even exist today based on things like that.

[RedVEVO]

Republic is the BEST of all the Banks in TT

Lowest fees, and courtesy loans and hot girls but no coffee .

RBC give you coffee and tea while you wait to be attended .

[Michael Knight...]

Republic bank could seriously haul dey mc. They are disgusting to deal with.

Well said

Sent from my ANE-LX3 using TriniTuner mobile app

[RedVEVO]

Republic also gives you the BEST rate on a CC.

[ryansouthman]

[ryansouthman]

Republic is the BEST of all the Banks in TT

Lowest fees, and courtesy loans and hot girls but no coffee .

RBC give you coffee and tea while you wait to be attended .

[rebound]

Republic is the BEST of all the Banks in TT

Lowest fees, and courtesy loans and hot girls but no coffee .

RBC give you coffee and tea while you wait to be attended .

Because you have to wait long there for sure..

[Dizzy28]

^^^

Republic .. back on the home front ... however has the lowest fees .

And you still have to take off your hat as you enter .

Hence give them a bligh .

RedVEVO approved.

No fees is better than lowest fees and I pay no fees at FCB.

[sMASH]

Republic is the BEST of all the Banks in TT

Lowest fees, and courtesy loans and hot girls but no coffee .

RBC give you coffee and tea while you wait to be attended .

Getting that in guides funeral service too...

[skylinechild]

Whoever managing their database going to get a swift kick in the ass yes.

And the thing is, it would probably take less than a minute to write in a rule along the lines of: if customer is deceased, do not generate promo code.

most likely an SQL command -> mail merge.....probably an IT person who is not a proper DBA...

why pay for a proper DBA when u can get scripts done using young IT Techs?

dont blame IT...blame the bastards who didnt even check what they put in an envelope...those are the real zombies...or probably 'interns'...

stev there are machines that fold and insert the letters into the envelopes....

the letters are printed in order... then their addresses in the same order on a label stamp.
the same machine that does the folding and inserting does the labelling.

and dont blame "interns" you get what you pay for. if you paying ppl to fold an insert (in this day and age) then thats what you get.

if you pay someone to ensure whats printed is correct... thats another job..

[teems1]

This appears to be a data issue. The programmer probably built the letter correctly.

Dear firstname lastname.

Putting deceased in the person's last name is an ineffecient method of recording clients who have passed.

Surely there would also be a boolean field to indicate if the person has died which needs to be updated when the last name is.