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wickedtuna wrote:Are there lemon laws abroad and do they work ?
Joshie23 wrote:Pinnock wrote:Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.
RedVEVO wrote:Plenty so-called 'big boys" have lots problem with the high end cars ..
High end cars give plenty trouble since the tech mechanics sometimes are not trained in the dealerships ..
And owners do not keep quiet .. they make plenty fuss and some go to Court .
So do not think people do not openly make a fuss ..
Gov't know this but still no lobby for a Lemon Law ..
Joshie23 wrote:RedVEVO wrote:Plenty so-called 'big boys" have lots problem with the high end cars ..
High end cars give plenty trouble since the tech mechanics sometimes are not trained in the dealerships ..
And owners do not keep quiet .. they make plenty fuss and some go to Court .
So do not think people do not openly make a fuss ..
Gov't know this but still no lobby for a Lemon Law ..
Well this would apply to those who worked/still work hard for their monies, so whether it be a $50k car or a $500k one, they want value for their money, so they'd take the necessary steps to ensure same. I was just shedding light on what I've observed on this forum and in everyday life in T&T.
Off topic, but Kiss raised the price of bread how many times over the past years and we took it silently; I even heard an exchange in a popular grocery chain between two unrelated parties where Party A was disappointed over said raise in the price and Party B told Party A with disgust 'Well doh buy it, stay hungry then!'. In America, people quarrel over coupons, that have expired by a day, as though some grace period should be given, fuss they could mark their dollars and cents.
As a society, we don't collaborate to demand value or service for money, we instead belittle those who demand better value for their hard earned money or those who simply can't afford the item in question, hence the lack of lemon laws and the advent of the likes of the OPT and what not, but that's a different story.
And federal quick to put that sticker on your back glass..Joshie23 wrote:Pinnock wrote:Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.
Another reason why we don't boycott or are afraid to openly express disdain over certain things, (moreso on an anonymous platform such as 2NR or Facebook) is the fact that there are some 'big boys' who can afford high-end vehicles or items that won't necessarily experience these types of issues who can then label an aggrieved buyer as a sufferer for some e-pips or even real ones, thus we either hang our hats where we can't reach to avoid embarrassment or we allow the terrible service and/or ridiculous prices amongst other things to continue, and that goes for anything from clothing to a vehicle to a piece of land, on account of if you don't like it, don't buy it..kamakazi wrote:
I also do not trust the Federales on Cipero Street. I have experienced their poor workmanship first hand having to fix family and Friends vehicles that were serviced there.
As for Federal's, I can vouch for their poor workmanship. They charged me approximately $1,200 for some minor work on an AD Wagon, and their workmen are very unprofessional.
wickedtuna wrote:A disgruntled Marabella resident is calling on car dealer Southern Sales Limited to do the honourable thing and change the defective vehicle he purchased three years ago.
Marcus Stephen said he bought a new KIA Cerato in April 2014 but began experiencing problem with the vehicle with the odometer reading only 800 kilometres.
“I observed rust spots on the roof while the paint on the spoiler began fading. When I reported my observations to the sales representative he told me to take a file and file out the rust.
“At 3,000km a knocking sound began emanating from the engine so I took the vehicle back to the service department where they said they did a series of diagnostic tests and could not detect any problems.
“Then at 33,000km the timing chain tensioner, master control window switch and the steering rack all went bad. I again returned the vehicle to them, this time for a period of 14 days and when I collected it I was still getting a sound from the steering rack although they claimed it was changed.
Stephen said the service department refused to show him the steering rack they claimed they replaced while the master control window switch had to be changed no less than three times.
“To make matters worse, they broke one of the door finishers while servicing the vehicle and whenever I ask about having it repaired they kept telling me they didn't have the parts to do the job. And on the three previous occasions I took the vehicle to have repairs done it always came back with dents and scrapes on it,” Stephen said.
He said his woes with the vehicle continued as the timing chain tensioner and lifters were changed at 59,000km but the sound from the engine grew louder.
Replace my vehicle
Stephen said on May 30 while driving the vehicle it began bucking and jerking before shutting down. He said he contacted Southern Sales and was told to bring the vehicle in but couldn't do so until June 13 as he works offshore.
“My complaint of the most recent problem was verified by one of the servicemen who test drove the vehicle. I was given the assurance that the problem could be rectified in one day, yet as we speak the vehicle is still at Southern Sales while I have to be driving an old car they gave me to use in the interim.”
Stephen, who produced a series of email communication between chief executive officer Imtiaz Ahamad, service manager Richard Suphal and himself, said he's paying a bank loan for a new vehicle that has spent more time parked up at Southern Sales than he has had access to.
He said he has had difficulty in getting a response from Ahamad with regards to his request to have the vehicle replaced.
“When I finally got to speak to him on the phone last month he said he's not going to respond to my question with regards to their policy on changing defective vehicles.
“I don't want that defective vehicle anymore, I want it replaced with one that is actually road worthy, which is what I am paying for and what I should have had in the first instance.”
Southern Sales committed to honouring warranty
When contacted, Ahamad told Express it would be difficult to respond to Stephen's claims and the long history of the issues involved over one phone call.
However, he said: “As far as I recall it's just on one occasion I did not reply to an email from him but there are other people authorised to do so and they did.
“Yes, we have had some problems with the car and we have tried to rectify those issues as best as possible and in the best interest of the customer. We are still trying to resolve those issues with the vehicle.
“At times we have been unable to contact Stephen because of the nature of his work but we did have a very amicable meeting once, which went quite well. I believe his disappointment stems from the fact that it did take a while to have the issues dealt with.
“Where we are now is that we're just down to one matter that needs to be resolved, so Stephen should have his vehicle pretty soon,” Ahamad said.
He maintained that Southern Sales remains committed to honouring the warranty on its vehicles by repairing or replacing any defective parts during the warranty period.
However, Stephen remains firm in his call for the vehicle to be replaced, saying, “I will have suffered a tremendous and unfair loss if they do not replace that vehicle and I question if that is how they treat their customers
Car firm ordered to refund buyer for Benz
Published:
Tuesday, April 19, 2016
Automobile dealer Sterling Services Limited has been ordered to pay almost $400,000 in compensation to a customer to whom it sold a defective Mercedes Benz to in 2013.
Danley Maharaj received the refund on the entire purchase price of the C-Class Mercedes Benz, after High Court Judge Frank Seepersad ruled that the company breached its contract by failing to properly address the defects experienced after purchase in August 2013.
According to the evidence in the lawsuit, Maharaj was forced to return the vehicle eight times during the first six months due to a persistent “knocking noise” emanating from the engine. Maharaj sued the company after they refused his request for a replacement.
The company counter-sued Maharaj as they claimed that the damage was caused by his extensive use. It also sought to recover $39,000 in repairs it claimed it was forced to do on two courtesy cars which were provided to Maharaj while his vehicle was being repaired.
In his written judgment delivered in the Port-of-Spain High Court yesterday, Seepersad ruled that Maharaj had a legitimate expectation that he would receive a vehicle in perfect working order when he purchased it from the dealership.
Seepersad said, “The purchaser of a new vehicle can reasonably expect that such a new vehicle can be driven safely with an appropriate degree of comfort, ease of handling and with reliability and its use can reasonably be accompanied with the pride that is associated with the vehicle’s external and internal appearance. With a luxury brand such as Mercedes, the expectations would be more heightened.
“No reasonable person who purchased a brand new C-Class Benz could have expected to be faced with such problems and it’s rather unfortunate that the pleasure that should be derived from owning such a prestigious vehicle was not experienced by the claimant,” he added.
Seepersad also described the company’s treatment of Maharaj’s complaints as unfortunate.
“It may very well be that because it is the sole agent for this type of luxury vehicle that the absence of competition results in a circumstance where the buyer’s hand is in the mouth of the proverbial lion and no meaningful attempt is therefore made to deal with the legitimate concerns of customers,” Seepersad said.
He also suggested that the case should serve as an example to the Government on why it should amend laws to provide additional support to consumers and to consumers who fail to stand up for their rights.
“For too long consumers have been exploited in this society but they have also become complacent and have forgotten that the power lies with them since they ultimately determine whether or not they will part with their money. Given the current economic climate, that decision must be exercised with caution, and unscrupulous decisions by merchants such as unjustified price increases, the unwillingness to treat with legitimate consumer queries, or the absence of after purchase service should be rejected,” Seepersad said.
16 cycles wrote:^only "class" Sterling have is the one in the showroom based on their defense....
guy should contact the same lawyers used in the case....
RedVEVO wrote:16 cycles wrote:^only "class" Sterling have is the one in the showroom based on their defense....
guy should contact the same lawyers used in the case....
Anybody know who were the lawyer(s) for Danley ?
Seepersad, Frank J 2016.04.18
H.C.219/2015.CV.2015-00219.
Anybody or a " Search Clerk" can put online a pdf of the case ?
rmrunner wrote:Well from their policy they state that they replace faulty parts not entire vehicles. But it also looks like the maintenance team is unqualified to handle the problems. But in terms of after service to me all companies is the same,which is why I would never buy a new vehicle, if God helps me afford it. I have a used local and some parts need to get in company and they never have. That's why we use online shopping.
eliteauto wrote:I'd like the owner to engage the manufacturer directly and see what's the results
Phone Surgeon wrote:real people doesn't want to get involve in the headache and cost that is associated with going to court
whats the use of our consumer affairs division?
they can't sanction or put out warning on a business that have numerous unresolved complaints against them from verified customers?
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