Digicel Internet Thread

[SuperMan9999]

Since FLOW has no contract just a $50 install fee with modem, you can try applying for Flow and see how it goes, in theory now that everybody switched to Digicel, Flow's network should be free of congestion and should work good in your area.

[juswil868]

Confirmed.

Heavy throttling from Digicel or their international link. I

Using VPN to stream and it works great.

[shaneelal]

Confirmed.

Heavy throttling from Digicel or their international link. I

Using VPN to stream and it works great.

Digi uses Sandvine (now AppLogic Networks), so throttling of certain traffic is possible. All to give customers a "better experience" .

REGIONAL telecoms giant Digicel has inked a multimillion-dollar deal with America-based software service provider Sandvine, which will be bringing its leading cloud-based application and network intelligence solutions to the Jamaica-based company.
Sandvine, a leader in application and network intelligence, is helping service providers, governments, and enterprises deliver exceptional application experiences while managing the associated surges and shifts in network traffic — for the last eight years Digicel has delighted customers with innovative plans and fast delivery of content using Sandvine’s Revenue Generation and Network Optimization use cases.

This expansion will further Digicel’s long-standing commitment to delivering “the best value, the best service, and the best network possible” across 32 markets in the Caribbean, Central America and the Pacific. Digicel Group CTO Krishna Phillipps commented that, “Sandvine’s analytics capabilities increase our ability to create innovative plans for our customers and deliver the best application experience possible.”
https://www.jamaicaobserver.com/2021/09 ... solutions/

Digicel Group, the largest mobile telecommunications operator in the Caribbean has deployed Sandvine's Network Policy Control solutions to offer their subscribers innovative service plans, extending the existing relationship between the two companies. Last year, Digicel expanded their deployment of Sandvine’s Network Analytics, Usage Management, and OutReach products to over 30 mobile networks in the Caribbean and Pacific.

Sandvine, a leading provider of intelligent broadband network solutions for fixed and mobile operators, said that the deployment plays a key part in Digicel’s commitment to deliver their subscribers the best value, the best service, and the best network possible.
https://www.thefastmode.com/technology- ... l-solution



Sandvine’s ActiveLogic, a hyperscale data plane and policy enforcer, is a key network
element for operators to optimize network resources. In order to manage the ever-
increasing band-width demands, operators need to rethink the “dumb data pipes”
approach, and adopt an application-centric view of the network. By taking this
approach, operators can bring surgical-level optimization, translating into better quality
of experience and resource allocation, versus using strict policies for policing or
blocking traffic.
https://www.sandvine.com/hubfs/Sandvine ... 210915.pdf

[screwbash]

digicel financial problems is a result of bad karma from robbing thousands of customers on a monthly basis. they always looking to dig out the customer eye an adding late fees and having the service disconnected once the date passes no matter how much you tell them when your pay day is. hundreds of bad wishes and bad mind people will make digicel close down.

[SuperMan9999]

digicel financial problems is a result of bad karma from robbing thousands of customers on a monthly basis. they always looking to dig out the customer eye an adding late fees and having the service disconnected once the date passes no matter how much you tell them when your pay day is. hundreds of bad wishes and bad mind people will make digicel close down.

No, things like "karma and bad mind" is imaginary it doesn't exist.

Digicel's problems are a result of bad management and poor service. I was a Digicel customer, when you transfer money between Digicel phones most times the money will be lost this is a failure of their system they implemented, there are times you can pay your bill mobile or fiber and they will claim that they never received the money and when you present the actual Digicel bill payment transaction ID from their own App they will claim they don't know what that ID means even tho its from their own app, because the people they hire are fully dunce.

Digicel employees are outsourced workers, those who are willing to work the cheapest which often result in the least educated.
This is a result of MBAs that are racing to the bottom to cut costs in any and everything each new manager has to reduce operational cost for the share holders in order to outdo the previous manager.

This has been the new trend in the ICT industry for some time now worldwide, just look at Sony's recent $300 million budget game "concord" which died on its ass the first week it released and was pulled from various online stores. MBAs are killing the tech industry with their stupidity most of them hired from scam UK and Australian universities with scam degrees racing to the bottom to provide full MBAs in 3 months now.

In the end I gave up on Digicel and thank god I did, I have spoken to techs and engineers from Digicel they have all told me the same consistent story, they can't properly configure the huawei network they operate, can't figure out what is causing the packet loss can't get support from Huawei to find the issue, using multiple different brand equipment on same network (Another reason companies like CISCO costs significantly more because their support is top notch)

[SuperMan9999]

I have said this before, I don't think FLOW is much different in terms of their thinking and cheapness, I am of the opinion that it is simply pure LUCK that FLOW uses American brand equipment because they were forced to, DOCSIS is largely an American thing it was developed by the American Company CableLabs used by Comcast, Motorola and Time Warner Cable, and at the time those equipment were only made by companies like CISCO, Juniper Network USA etc this was a time BEFORE the Chinese got big in the internet scheme of things so the equipment made by the Americans and Europeans were really high quality stuff and so this is what FLOW had access to and is what they used.

I don't want to speculate too much but all evidence points to either some sort of throttling or bad equipment and configuration by Digicel and Amplia, with Amplia the issue has been traced to congestion in switches just a few miles from your house, long before the packets even leave Trinidad, it's possible that Digicel is throttling the bandwidth at the international peering partners so they can save money on bandwidth but this is speculation cause why then half the country has no issue and the other half works like sh!t?

What is clear is that this packet loss issue doesn't appear to happen on FLOW, and coincidentally FLOW does NOT have to buy bandwidth since they own the ARCOS submarine network one of the largest sub sea fiber systems in the world, FLOW is bigger and better than all other ISP by a mile but their quality of service is entirely dependent on T&TEC voltage drops which is their only downside.

[paid_influencer]

idk my experience flow is spotty and digicel is normally rock solid

flow tv is also highly compressed garbage. it has no right to be that compressed it is awful. and from tonight no wwe no wrestling

[juswil868]

Confirmed.

Heavy throttling from Digicel or their international link. I

Using VPN to stream and it works great.

Digi uses Sandvine (now AppLogic Networks), so throttling of certain traffic is possible. All to give customers a "better experience" .

REGIONAL telecoms giant Digicel has inked a multimillion-dollar deal with America-based software service provider Sandvine, which will be bringing its leading cloud-based application and network intelligence solutions to the Jamaica-based company.
Sandvine, a leader in application and network intelligence, is helping service providers, governments, and enterprises deliver exceptional application experiences while managing the associated surges and shifts in network traffic — for the last eight years Digicel has delighted customers with innovative plans and fast delivery of content using Sandvine’s Revenue Generation and Network Optimization use cases.

This expansion will further Digicel’s long-standing commitment to delivering “the best value, the best service, and the best network possible” across 32 markets in the Caribbean, Central America and the Pacific. Digicel Group CTO Krishna Phillipps commented that, “Sandvine’s analytics capabilities increase our ability to create innovative plans for our customers and deliver the best application experience possible.”
https://www.jamaicaobserver.com/2021/09 ... solutions/

Digicel Group, the largest mobile telecommunications operator in the Caribbean has deployed Sandvine's Network Policy Control solutions to offer their subscribers innovative service plans, extending the existing relationship between the two companies. Last year, Digicel expanded their deployment of Sandvine’s Network Analytics, Usage Management, and OutReach products to over 30 mobile networks in the Caribbean and Pacific.

Sandvine, a leading provider of intelligent broadband network solutions for fixed and mobile operators, said that the deployment plays a key part in Digicel’s commitment to deliver their subscribers the best value, the best service, and the best network possible.
https://www.thefastmode.com/technology- ... l-solution



Sandvine’s ActiveLogic, a hyperscale data plane and policy enforcer, is a key network
element for operators to optimize network resources. In order to manage the ever-
increasing band-width demands, operators need to rethink the “dumb data pipes”
approach, and adopt an application-centric view of the network. By taking this
approach, operators can bring surgical-level optimization, translating into better quality
of experience and resource allocation, versus using strict policies for policing or
blocking traffic.
https://www.sandvine.com/hubfs/Sandvine ... 210915.pdf

Thank you for this insight. This may be the cause of their issues. Google services are affected severely, pInging directly from their modem to google = 107ms which can easily affect services when the network is loaded. Any cloud services that heavily dependant on constant communication, will receive dropped packets with high latency. Is that all their high level technicians not available locally, what's the deal? It's frustrating trying to get a proper provider that just gives good services. Not interested in Starlink with that upload speed. Until I see faster upload speeds. I will try and honestly I don't have that much confidence with flow until they fully switch to fiber.

Honestly I think it's just bad configuration and I think locally they can not interfere. I stand to be corrected.

Need more people to call and complain because they will not improve their services

[Duane 3NE 2NR]

Digicel outage in south?
Anyone else experiencing it?

[fokhan_96]

Digicel outage in south?
Anyone else experiencing it?

There was a power outage in San Fernando for about half hour. Probably the reason why.

[Duane 3NE 2NR]

Digicel outage in south?
Anyone else experiencing it?

There was a power outage in San Fernando for about half hour. Probably the reason why.

Could be - seems to be working now

[Who]

Just came back to post an update. I had both Flow and Digicel for the past couple weeks and get zero packet loss on Flow but still getting up to 15% packet loss with rare spikes to over 50% during peak hours on Digicel. Right now I'm getting 5% loss so I will be switching to Flow for sure. I lose about 40Mbps from Flow's 200Mbps since have to use QoS on my router with Flow to fix the loaded latency but I will take that loss over the packet loss. I'm also able to set the Flow router to bridge mode whereas I have to deal with double NAT with Digicel. Flow's upload is also much lower (50 vs 200) but the most uploading I do is the occasional stream and most streaming services limit uploads below 10Mbps anyway.