^^ X2.
I was dealing with one of the older sales reps.
First time I walked into the showroom a few weeks back to check out the Ranger, he was all to happy to show me the truck, talk shop about the features, etc.
Next couple of times I called to ask further questions, man was very busy and didn't want to really talk over the phone.
Then I went to the showroom again to ask for a test drive and to have a look at the 2.5 TDCi 4x4 Manual. Rep was vague about the 4x4 manual, said they have mostly Autos. Didn't mention anything about the 4x4 manual coming only in WLT engine (non Common-rail, direct injection only) and said there's no Manuals available now, will call me when they get one the next week when the new shipment comes. Seemed in a rush to get me out of the showroom as they were busy with something (though I saw no one rushing around, everyone was just sitting quietly at their desks in the little glass booths they have at each corner in their showroom). I also asked the rep to ask about the 3.0 TDCi coming in Manual 4x4 (remember, the 3.0 TDCI only comes in 4x4 Auto, as they are always quick to point out, they don't know when next the 3.0 TDCI would come in manual 4x4 - while in other markets you can easily get the 3.0 TDCI in manual 4x4. M Rampersad can easily bring in the 4x4 Wildtrak for you in EITHER 2.5 WLC Manual, or 3.0 WEC Manual, if you ask for it).
Next week came, no call.
2 weeks later, no call yet.
Almost 3 weeks later, got a call from the rep, saying that the 3.0 TDCI can be ordered, but it has to be ordered
5 months in advance (which is the amount of time in their re-stocking cycle from the Ford factory), and I'd have to pay 50% down. Told them I wasn't ready yet to buy, and I just wanted to know the information, and I asked again about when we can set a date for test drive. Man get vex with me, and said coldly that it had looked like I was ready to buy from the way I was so interested, and then from the tone of his voice it sounded like I was wasting the man time. Still no vehicle to drive yet, said they have the new shipment and they were busy with deliveries, perhaps one would come soon when they finish deliver. Hang up, talk done.
No further contact since then, and I have no desire now to talk to that rep much less walk into that showroom on Richmond Street, POS.
So - McEarney Motors - you need to fix your fcuking attitude to customers. No matter if your vehicles popular and lots of mindless trinidadian sheep buying them, that still don't mean you have to be arrogant, smug bastards. That kind of attitude from your sales reps is discouraging and disgusting, esp from the older, more experienced reps. It should even be the opposite - the older rep should know how to spin a sale and how to coddle a customer, effectively making them feel like Ford is the BEST and securing their sale. They shouldn't be condescending, arrogant, impatient or acting as if the customer wasting their time. Reps acting as if they working in the fcuking BMW or Jaguar or Range Rover showrooms - it's still just a goddamned FORD.
Oh well - the commission they were supposed to get will go to the very nice and very accommodating sales rep in N&M, who was willing to bend over backwards and quickly organized a test drive in a 4x4 Auto Navara within 5 days for me. The man was such a good sales rep that even when I had to postpone the appointment, it was no problem at all and when I was late for the next appointment the dude was sitting at his desk with the keys, literally waiting.
He even was patient to answer all my questions as I inspected and walked around the truck in the Morvant showroom, which took almost an hour to do.
Seriously, if I was buying the truck based on sales-service alone, Mr. R from N&M would get my sale one time. Fack ford and they old-man reps.
[/end rant]
