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Not getting bmobile texts on a digicel phone/sim card

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aaron17
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Not getting bmobile texts on a digicel phone/sim card

Postby aaron17 » January 18th, 2022, 5:21 am

I recently switched my old phone number to a new number by changing the sim card. Same digicel network. I can accept and make calls on both networks. And texts are working normal from digicel to digicel. From digicel to bmobile ...text is working too. The only problem is from bmobile texts to digi.

I called digicel customer service 3 times. They say wait for 24 to 48 hrs so this going on a whole week now. I told them if it does not still work ...carry it back by where i purchased the sim card..they said yes.

I went back by digicel outlet and they say once digi to digi working ...they cannot do anything on their side...and they said its bmobile problem.

I called bmobile..and they said its not a bmobile sim card and they cannot do anything.

Wtf..any help appreciated.

What strange is..i place back the old card in ( which is the old digi number) and the text works so i believe its the new sim card.
Last edited by aaron17 on January 18th, 2022, 5:21 am, edited 1 time in total.

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Re: Not getting bmobile texts on a digicel phone/sim card

Postby VexXx Dogg » January 18th, 2022, 9:18 am

If you ruled out everything and suspect it's the sim, just pay for a new one in a different store. It cheap.

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Re: Not getting bmobile texts on a digicel phone/sim card

Postby aaron17 » January 18th, 2022, 10:53 am

Oh ok.

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Re: Not getting bmobile texts on a digicel phone/sim card

Postby redmanjp » January 18th, 2022, 12:04 pm

tell the store to replace the sim for free as its defective

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SMc
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Re: Not getting bmobile texts on a digicel phone/sim card

Postby SMc » January 18th, 2022, 12:30 pm

Do you have the same type phone/data/calls/text plan on both SIM's?

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aaron17
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Re: Not getting bmobile texts on a digicel phone/sim card

Postby aaron17 » January 18th, 2022, 12:57 pm

SMc wrote:Do you have the same type phone/data/calls/text plan on both SIM's?



old sim was a postpaid.
new sim is a prepaid.
Same phone

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aaron17
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Re: Not getting bmobile texts on a digicel phone/sim card

Postby aaron17 » January 18th, 2022, 12:59 pm

redmanjp wrote:tell the store to replace the sim for free as its defective



I will try that but they might say the same thing again: "since its only bmobile text you are not getting..its their problem."

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Re: Not getting bmobile texts on a digicel phone/sim card

Postby redmanjp » January 18th, 2022, 1:11 pm

aaron17 wrote:
redmanjp wrote:tell the store to replace the sim for free as its defective



I will try that but they might say the same thing again: "since its only bmobile text you are not getting..its their problem."


tell them it working in the old SIM - what's the difference with the new?

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aaron17
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Re: Not getting bmobile texts on a digicel phone/sim card

Postby aaron17 » January 18th, 2022, 1:16 pm

redmanjp wrote:
aaron17 wrote:
redmanjp wrote:tell the store to replace the sim for free as its defective



I will try that but they might say the same thing again: "since its only bmobile text you are not getting..its their problem."


tell them it working in the old SIM - what's the difference with the new?


i did and they say they will escalate the report further to the technical department.

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Re: Not getting bmobile texts on a digicel phone/sim card

Postby VexXx Dogg » January 18th, 2022, 1:27 pm

aaron17 wrote:
redmanjp wrote:
aaron17 wrote:
redmanjp wrote:tell the store to replace the sim for free as its defective



I will try that but they might say the same thing again: "since its only bmobile text you are not getting..its their problem."


tell them it working in the old SIM - what's the difference with the new?


i did and they say they will escalate the report further to the technical department.


you gonna likely spin top in mud with that.

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