Need Help with router problem

rsxpert · Postby **rsxpert** » May 21st, 2014, 7:15 am

Hey guys I have a next solaris router and when using the internet stops working after about 5-15 mins and it comes on back if I turn of the power from the router and turn it back on. If I plug the internet cable into the pc it works just fine. Can somebody tell me if I need a new router or is there something else for this?

kevin5211 · Postby **kevin5211** » May 21st, 2014, 7:23 am

it could be a heat issue. if its a new router make sure to take off all the plastic wrapping as this sometimes blocks the vents. if not completely reset and reconfigure. if that dont work time for a new router.

White CZ4A · Postby **White CZ4A** » May 21st, 2014, 7:50 am

Is it flow? I've been having a similar problem where it seems like the router is at fault. However, it turned out to be interference in flow's supply line to me.
They made me change the router before they realized this

rsxpert · Postby **rsxpert** » May 21st, 2014, 8:11 am

it was bought last year around xmas ..I removed all the plastic already and yeah its flow

rsxpert · Postby **rsxpert** » May 21st, 2014, 8:12 am

so I gotta call flow and tell them then?

ismithx · Postby **ismithx** » May 21st, 2014, 8:29 am

rsxpert wrote:Hey guys I have a next solaris router and when using the internet stops working after about 5-15 mins and it comes on back if I turn of the power from the router and turn it back on. If I plug the internet cable into the pc it works just fine. Can somebody tell me if I need a new router or is there something else for this?

when you say that you plug the internet cable into the pc, is this from the router or the flow modem?

rsxpert · Postby **rsxpert** » May 21st, 2014, 9:05 am

when I plug it from the modem it works fine
but when I plug into the router it works for about 5-15mins and stops working(not connecting to the internet)

kevin5211 · Postby **kevin5211** » May 21st, 2014, 9:21 am

oh, well make sure your router is configured to dhcp amd giv flow tech a call. came across the issue already. they will insist the router is the problem, tell them its a new router u connect , only a few of the techs know the issue well enuff to help you out so u hafta find them by calling over and over untill u get the right person. i know it sounds lame buy flow tech support is lame

chippy · Postby **chippy** » May 21st, 2014, 9:34 am

Try resetting the router.
I hold down the reset button for at least 10 seconds then release.

stev · Postby **stev** » May 21st, 2014, 2:08 pm

rsxpert wrote:Hey guys I have a next solaris router and when using the internet stops working after about 5-15 mins and it comes on back if I turn of the power from the router and turn it back on. If I plug the internet cable into the pc it works just fine. Can somebody tell me if I need a new router or is there something else for this?

when u say the internet stops working....do u mean that u are not able to browse only or everything is disrupted? for example, if u are downloading a file and the internet stops working...does the file fail to download? All internet services or just browsing?

put a large file to download and continue to use the internet as usual....when the internet stops working, check to see if the download stopped or if its downloading as normal.

also, are u using Flow's DNS service or are u using a custom one like open DNS or google DNS?

i had a similar problem and it turned out to be Flow's DNS.....it worked fine when I plugged into it directly cuz I got an IP address from Flow....for some reason wen I use my own IP address scheme the problem occurs.

ThinkOpportunity · Postby **ThinkOpportunity** » May 21st, 2014, 3:57 pm

Maybe it's because the internet of your neighbours is overlapping yours.Check your network drivers,the firmware of your router(if it isn't up to date)

Wolfstein · Postby **Wolfstein** » May 21st, 2014, 4:05 pm

In you wireless router setting clone the Mac address and you will be fine

rsxpert · Postby **rsxpert** » May 21st, 2014, 6:40 pm

hey guys I tried using it again today and is been working for a good 2hrs this time :/
the software was updated a while now and I hadn't been able to call flow or clone the address yet.. but it just start working again..so far for 2hrs without cutting me off

purple_heart77 · Postby **purple_heart77** » May 21st, 2014, 9:02 pm

Check voltage to router. Make sure correct voltage is going to it.

DjDaniel · Postby **DjDaniel** » May 21st, 2014, 10:34 pm

Had a similar issue with a flow router, solved it by lowering the Tx Power Level from in the router's settings. Works like a charm now.

desifemlove · Postby **desifemlove** » May 21st, 2014, 11:52 pm

ThinkOpportunity wrote:Maybe it's because the internet of your neighbours is overlapping yours.Check your network drivers,the firmware of your router(if it isn't up to date)

#

how come? i thought each house does get a separate public address?

rsxpert · Postby **rsxpert** » May 22nd, 2014, 6:28 am

DjDaniel wrote:Had a similar issue with a flow router, solved it by lowering the Tx Power Level from in the router's settings. Works like a charm now.

how do you do that? in case it stops again I wanna know what to try

b14inb12 · Postby **b14inb12** » May 22nd, 2014, 6:42 am

try taking your firewall off and see how long it stay on
sometime the antivirus does read the ip address as a threat
dont forget to put it back on. the firewall

shaq090 · Postby **shaq090** » May 22nd, 2014, 2:20 pm

ThinkOpportunity wrote:Maybe it's because the internet of your neighbours is overlapping yours.Check your network drivers,the firmware of your router(if it isn't up to date)

*Firmware update, drivers isnt going to change (overlapping) issues* That is not how wireless technology works