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Musical Doc wrote:Update: Sent in 4 refunds this morning and just got an email that they processed 3. If there was a way to get invoices from websource before july I woulda be able to submit more.
Swisha wrote:Musical Doc wrote:Update: Sent in 4 refunds this morning and just got an email that they processed 3. If there was a way to get invoices from websource before july I woulda be able to submit more.
Did you submit the local invoice only? I submitted one this morning and they just replied and said that it doesn't contain all the information required and that they need the Bill of Lading or the Air Waybill
Swisha wrote:This is what Amazon replied with even though I submitted the local invoice
IMG_9202.jpg
Musical Doc wrote:Swisha wrote:This is what Amazon replied with even though I submitted the local invoice
IMG_9202.jpg
which skybox you using? check to make sure the invoice has the awb number and tracking number
MVA wrote:Update regarding package logged to my WS account that doesn't belong to me. Went into the office to collect another package and asked one time about the package that I didn't buy . They pulled the package which did have my name and WEB number on it. The employee opened it, I looked at the contents and confirmed that it doesn't belong to me. Had no choice but to pay for it as my name was on the package.
wagonrunner wrote:MVA wrote:Update regarding package logged to my WS account that doesn't belong to me. Went into the office to collect another package and asked one time about the package that I didn't buy . They pulled the package which did have my name and WEB number on it. The employee opened it, I looked at the contents and confirmed that it doesn't belong to me. Had no choice but to pay for it as my name was on the package.
No. you have the option to refuse any package, and they could do what they want with it.
Musical Doc wrote:Update: Sent in 4 refunds this morning and just got an email that they processed 3. If there was a way to get invoices from websource before july I woulda be able to submit more.
maj. tom wrote:boy that's some bullsheit right there. They clearly labeled the package wrongly/mistake in the warehouse in Miami. And what if the package was a Patek Philippe? You paying for it and collecting it too?
What the manager had to say? Or that's what the 3 cxc clerk was insisting that you have to pay for somebody else goods?
Phone Surgeon wrote:Musical Doc wrote:Update: Sent in 4 refunds this morning and just got an email that they processed 3. If there was a way to get invoices from websource before july I woulda be able to submit more.
your email will have old invoices up to 2020/2021 or so
you can screenshot the invoice from your email that has all the info and save it as a pdf and send it
*KRONIK* wrote:Daz rel Kaka.
Supposed was a gun in the box?
And it somehow bypassed customs etc
What u supposed to do?
Cuz u tell them its not yours, they should put that in the "lost & found" section till someone noticed a package missing
Thats craziness IMO
paid_influencer wrote:what was in the package
MVA wrote:maj. tom wrote:boy that's some bullsheit right there. They clearly labeled the package wrongly/mistake in the warehouse in Miami. And what if the package was a Patek Philippe? You paying for it and collecting it too?
What the manager had to say? Or that's what the 3 cxc clerk was insisting that you have to pay for somebody else goods?
I didn't bother to ask for any manager, just based on what the cashier/clerk was saying and the tone she used. I'm sure the manager would have told me the same thing.
I even offered to show them my amazon account order history to prove that I didn't order the item. But they refused and told me to contact Amazon. At that point with the item already being in Trinidad, there isn't anything that Amazon can do.
I was already upset and not in the mood to cause a scene, so I paid and left. It was small change, only $73. But it's the fact that they had a customer inform them that a package is not theirs, ( since the moment it was logged to my account I called WS customer service to inform them. IMHO they should have held the package in Miami pending an investigation into who the package really belongs too) , went into the office to confirm that it doesn't belong to them and blatantly refusing to even listen to me, insisting that I pay for something that's not mine. It's the principle behind it man.
MVA wrote:paid_influencer wrote:what was in the package
A multipurpose pocket survival tool, a key organizer and a white noise speaker that plays sounds like rain or waves at the beach etc.
Swisha wrote:This is what Amazon replied with even though I submitted the local invoice
IMG_9202.jpg
Can i haz?MVA wrote:paid_influencer wrote:what was in the package
A multipurpose pocket survival tool, a key organizer and a white noise speaker that plays sounds like rain or waves at the beach etc.
paid_influencer wrote:Swisha wrote:This is what Amazon replied with even though I submitted the local invoice
IMG_9202.jpg
maybe they want the actual Airway bill (which is an international shipping doc) as a PDF, for proof of export. your skybox could provide. i did a eZones shipment and they sent the airway bill to me via email
Phone Surgeon wrote:Musical Doc wrote:Update: Sent in 4 refunds this morning and just got an email that they processed 3. If there was a way to get invoices from websource before july I woulda be able to submit more.
your email will have old invoices up to 2020/2021 or so
you can screenshot the invoice from your email that has all the info and save it as a pdf and send it
Swisha wrote:This is what Amazon replied with even though I submitted the local invoice
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