Postby Upcfordcruiser » February 10th, 2012, 5:03 am
The real downside to ebay is actually selling on it. Even though it's the sellers that pay the bills through listing fees. On item disputes, ebay almost always sides with the buyer. About a year ago I listed a new leather upholstery kit for a vehicle with 8 high res photos of the entire kit, it's part number, color number, stitch pattern, etc. It was made for a specific vehicle with specific options and I did everything I could to list it properly. I felt if I missed anything, the 8 high res photos would more than cover it.
Ebay allows you to list items and choose whether you will allow the buyer to return the item or not, I selected 'Will not accept returns" because the item was new and mint condition, plus I'm not a regular seller. I list stuff I come across in deals that I do not need, I might make $400USD a year from ebay if I'm lucky.
It sold for just over $100USD which is a great deal for a leather kit, but I didn't need it so no big deal. They paid and I shipped it out a few days later. No problems at all with payment and delivery. I get a message from the buyer a few days after the item was received saying it would not fit their vehicle because of an option difference that was noted in the listing. I explained this was described in the auction (with photos) and would not accept the return unless it was damaged. The buyer agreed but said I had 7 days to refund payment or they'd file a dispute and just ship it back to me regardless! Sure enough... I get a dispute notice a week later and the item is delivered back to my address. Ebay reviews the case and sides with the buyer, and pulls the money out of my paypal account.
Thankfully I was able to re-sell the item for a similar amount but the new description was nearly two pages long (went to great lengths to explain which vehicles and options it would NOT fit) with many more photos... Just be careful if you choose to sell items on ebay. There are some sellers that go as far as to videotape them packing and shipping the item due to "Item was received damaged" claims.