TORONTO, March 4, 2014 /CNW/ - Redknee Solutions Inc. (TSX: RKN), a leading provider of business-critical billing and charging software for communications service providers, is pleased to announce that TSTT (Telecommunications Services of Trinidad and Tobago), a leading communications service provider (CSP) in the Americas, and an existing customer, is enhancing the experience of its LTE subscribers with Redknee's converged billing and customer care solution. Upgrading to Redknee's latest version of its end-to-end billing and customer care platform, TSTT will have the ability to quickly launch innovative data services and innovative customer care capabilities to subscribers of its 4G/LTE network. Redknee's converged solution addresses the full range of TSTT's billing requirements across its multiple network access technologies. This multi-million dollar deal highlights Redknee's ability to provide highly scalable and flexible monetization and subscriber management solutions for CSPs across the world.
Ronald Walcott, Executive Vice President, Bmobile Services & Operations at TSTT commented:
"TSTT's long-standing and trusted relationship with Redknee has enabled us to successfully deliver enhanced data services and offers to market. With Redknee, TSTT has a complete billing solution that allows us to continue to provide the most advanced solutions to enrich the experience of our customers. Through Redknee's innovation and ongoing support TSTT is confident it is equipped to drive growth across our business now and in the future."
Since the launch of its 4G network, the CSP has experienced rapid adoption in data usage. To continue to provide differentiated services and advance customer care to support its subscribers, TSTT is utilizing Redknee's next generation real-time converged billing and customer care solution.
Lucas Skoczkowski, CEO at Redknee commented:
"The end-to-end converged billing and customer care capabilities that Redknee is bringing to TSTT demonstrates our focus on enabling our customers to efficiently manage their subscribers and service revenue through a centralized platform. With Redknee, TSTT is able to monetize its next generation network investments and deliver value added data services, third party content and superior support to its customers. Redknee is pleased to continue to support TSTT, an existing customer, and is committed to invest in real-time monetization and subscriber management solutions to enable service providers and Tier 1 operators with a flexible, scalable solution that supports their aggressive growth strategies."
Redknee's solution provides the CSP with advanced data charging capabilities to postpaid and prepaid systems for its WiMax, 4G and voice, data and SMS services. With Redknee's pre-integrated solution, the CSP is equipped with a dealer portal and web self-care capabilities, enabling the CSPs resellers to easily activate and manage new accounts using any device, and subscribers to view and manage their accounts anywhere, at anytime. In addition, TSTT is able to increase its subscriber base, develop new business models and launch advanced services, such as tiered pricing plans, data roaming and customer self-care, to generate new revenue streams and increase its competitive advantage. Pre-integrated with Microsoft Dynamics CRM, Redknee's solution enables the CSP to gather valuable intelligence on its subscribers to develop promotions and offers to target specific customer segments, provide self-care options and empower customer service representatives with a consolidated view of the customer's activity and account.
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