Postby BlueIce » February 5th, 2010, 8:23 am
This is the official list of duties. But the actual job entails far more technical responsiblities that are not indicated in the list below. But this is what i have to work with. I need to get info from equivalent posts to form a case for CPO. I know there is alot of IT men in here, any help would be great appreciated.
JOB TITLE: NETWORK SUPPORT ENGINEER
JOB SUMMARY:
Network Support Engineers are responsible for installing, maintaining and
supporting computer communication networks within the Ministry.
Their goal is to ensure the smooth operation of communication networks in
order to provide maximum performance and availability for the users (staff,
clients, customers – public, suppliers, etc.).
ORGANIZATIONAL RELATIONSHIP:
Reports directly to Manager, Networks Operation. Instructions and work
assignments are received directly from their line Manager either orally or in
writing. Required to interface with senior officers from both the Ministry and form other Public Service entities.
KEY DUTIES AND RESPONSIBILITIES:
Duties and responsibilities of the Network Support Engineers include, but are
not limited to, the following:
1. Installing, supporting and maintaining new server hardware and
software infrastructure.
2. Managing email, anti-spam and virus protection.
3. Setting up user accounts, permissions and passwords.
4. Monitoring network usage.
5. Develops recovery plans for network operations.
6. Ensuring the most cost-effective and efficient use of servers.
7. Suggesting and providing IT infrastructure solutions to business
and management problems.
8. Ensuring that all IT equipment complies with industry standards.
9. Analyzing and resolving faults, ranging from a major system
crash to a forgotten password.
10. Undertaking routine preventative measures and implementing,
maintaining and monitoring network security, particularly if the
network connects to the internet.
11. Providing training and technical support for users with varying
levels of IT knowledge and competence.
12. Collaborates with Security Specialists and Systems Administrators
in the development of Communications Policies or other IT
policies that affect Communications.
13. Planning and implementing infrastructure for future IT
developments and undertaking project work.
14. Keeping internal networks running.
15. Monitoring the use of the web by employees.
QUALIFICATIONS:
Knowledge of:
• VoIP, Data network hardware and software, and experience in
deploying these technologies.
Ability:
• Strong analytical and problem solving skills
Minimum Education & Experience Required:
• Degree in Computer Science, Electrical Engineering, or related field.
• MCSE Certification.
• 3 years experience designing, configuring, implementing, tuning and
maintaining network equipment (routers, switches, hubs, etc.) and
software (firewalls, monitoring and management tools, network
security tools, etc.).
• Experience and thorough understanding of network mediums and
technologies; network switches and routers; multi-layer network
troubleshooting; network management protocols and tools; network
analyzers; and network security practices.
• Experience in supporting both local and wide area networks, network
hardware and software, and in establishing network security
parameters and systems.
• Experience in deploying VoIP, Data network hardware and software.
