Flow Internet Thread

[juswil868]

Still waiting for Amplia to get service in my area. Wanted to make the switch long time, but like they only interested in serving certain areas.

I have the choice of Amplia and Digicel now.
My wife's work IT insists don't take Amplia stick with Flow or take Digicel hence my boosting of the Flow package. But I am disinclined to join the red network having successfully stayed away from all their services thus far.

Trust me i would go with Digi for stability, Now if you're in an area where amplia is offering the huawei modem, go for it. Their Calix ONT is mess and they won't admit it.

[juswil868]

Still waiting for Amplia to get service in my area. Wanted to make the switch long time, but like they only interested in serving certain areas.

I have the choice of Amplia and Digicel now.
My wife's work IT insists don't take Amplia stick with Flow or take Digicel hence my boosting of the Flow package. But I am disinclined to join the red network having successfully stayed away from all their services thus far.

Check the overall complaint online within the 3 suppliers

Would notice digi and flow has epic bad reviews yes with amplia but the amount with the 2 others 5x

Anyway dropped back modem today had a line with ppl droppings back modems

Amplia using hauwei everything from the fiber drop line to the access terminal box and ONT modem/router with wifi 6 and easy mesh network option...

Don't get it twisted. Amplia restricts bad comments, that's why you won't see as much. Trust me they have their fair share.

[gastly369]

All have their flaws as said both also delete...

I got more detail technical info on a issue i had in 10 mins than the 10 11 prob more years from flow dumbass reps

Also a + when there is power outage can still power the ONT and get Internet
The instants speeds also a +
Flow yes was 200 i use to peak in test at 210 215(even the day i disconnected) at times always 200 but more than 20 jitters and packet loss makes u feel you using dialup at times

I hope they reading this forum where they cant "delete" bad reviews

[juswil868]

All have their flaws as said both also delete...

I got more detail technical info on a issue i had in 10 mins than the 10 11 prob more years from flow dumbass reps

Also a + when there is power outage can still power the ONT and get Internet
The instants speeds also a +
Flow yes was 200 i use to peak in test at 210 215(even the day i disconnected) at times always 200 but more than 20 jitters and packet loss makes u feel you using dialup at times

I hope they reading this forum where they cant "delete" bad reviews

Highly doubt they ready any of these forums but if they do, they need to do something quick before everyone switches..

[cornfused]

Flow out since 1pm today in the Tunapuna area. The nonsense we get for CSR information is currently is ........ I think I may get more information by calling any body else but Flow. PBX is challenged nothing or no one to speak too. WhatsApp with them for more than an hour. Nothing doing

[brickman]

Internet dropping all over since 11:40 pm,maintenance or something maybe but would be nice if they put out an advisory like they used to.
They sure know to send emails & call to remind you 3 days before month end to pay your bill though.

[lchan485]

Its down in PoS atm

[K74T]

Was down in Barataria earlier as well.

[maj. tom]

Usually Flow would announce problem areas in an automated message when you call 223-FLOW and say something like we know and our engineers are working on it. If you don't hear a message like that, go through and make a report.

The reminder emails and calls about the bill and the promotions about new tv bundles, I complained once and like they removed me from that list cuz I really stopped getting spam calls from them like that. I had sent a kinda angry email to the customer service center and the manager had called me back within the day! And I say look at my records, I never missed a bill and always pay in advance why they only harassing me like if I'm a piper vagrant who always owing somebody. And it stopped.

[Dizzy28]

Flow MC!!!

Ever since changing packages to a newer one at the beginning of last month their service has gotten even worse. And the change was their suggestion ah.

Every single day it's multi hour outages. My wife does wfh three days a week but has to go by her parents on those days least she lose she work over the non connectivity.

Flow's call center is useless. I'm traveling now but when I'm back I intend to switch providers. Twenty plus years as a customer (household) and they quite happy to lose me.

[maj. tom]

You have the new modem? That's the first they will say is the problem and send a technician... and maybe it is. I haven't had any problems really since a technician came and tinkered with the box outside replaced some filter thing and checked the connection on the tablet device they have, cut my end line and made a new shiny copper coaxial connection. Before it was stupid how bad the service I was receiving.

Then I called Flow the same day and somehow got this tech who actually knew what was going on. I asked him about what was the Flow AM and Flow PM signal coming from the new box and it rel interfering with my own wi-fi signal and causing it to drop a lot, he just say he will cut it. And he did over the phone, no fuss. He said he believed that Flow needs to inform the customer what was those things and if they wanted it. Since then (knock on wood) it's been more or less operating up to what's advertised. My mesh gateway node pulling 244/48 Mbps on average every time I run an internal test.

[gastly369]

Flow MC!!!

Ever since changing packages to a newer one at the beginning of last month their service has gotten even worse. And the change was their suggestion ah.

Every single day it's multi hour outages. My wife does wfh three days a week but has to go by her parents on those days least she lose she work over the non connectivity.

Flow's call center is useless. I'm traveling now but when I'm back I intend to switch providers. Twenty plus years as a customer (household) and they quite happy to lose me.

Best choice i made was switch....

[jsm1985]

Does anyone have their new modem that they are giving with the higher bandwidth plans like 600 Mbps or 1Gbps? What brand is it, specs?

I requested to upgrade to their "Everything you want -Boost it" plan (600 down/ 75 up) and they said they have to change my modem to their latest,

[S_2NR]

I have one of the new modems. Really not sure what brand it is. It's black and stands vertically with blue lights. Looks similiar to the vertical black modems they had before the white ones.

I just use these in modem mode with my own router anyway.

[jsm1985]

I have one of the new modems. Really not sure what brand it is. It's black and stands vertically with blue lights. Looks similiar to the vertical black modems they had before the white ones.

I just use these in modem mode with my own router anyway.

I have one of these as well (updated black vertical Arris TG2482A - they swapped it out about 2 months ago - but I think the high bandwidth modems are something completely different)

Seems to be a white square box from what i've seen on their ads.

[jsm1985]

Update: this is the new DOCSIS 3.1 modem necessary to support the new high speed plans

It’s a Sagemcom 3890

On the 600 Mbps/ 75 Mbps bundle and my actual speeds are over 750 Mbps / 80 Mbps

[maj. tom]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

[jsm1985]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

[gastly369]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

What sorta pings getting to opticaltel miami servers?

[S_2NR]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

If you have your own router, take off the flow wifi

[jsm1985]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

What sorta pings getting to opticaltel miami servers?

69ms, but Opticaltel is really slow

I usually use Comcast Miami and I'm getting 68ms

[jsm1985]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

If you have your own router, take off the flow wifi

I'll try it, what's the benefit usually?

[gastly369]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

If you have your own router, take off the flow wifi

I'll try it, what's the benefit usually?

Wifi "cluster" channel overlapping can cause local network issues and performance degradation

Download a app call wifi analyzer on your phone and manually set your wifi channels away as possible from similar channels around you

[S_2NR]

Sweet. Honestly expected Flow to stick with Arris. That upload would be ok for residential, but I feel it should have been a higher number offered. That was a WiFi test? Impressive.

Yup WiFi speed test - I have a Netgear Orbi WiFi 6 AX4200 mesh 3 point mesh

If you have your own router, take off the flow wifi

I'll try it, what's the benefit usually?

less interference
better performance

[joshuarshah]

IMG_5844.pngIMG_5855.jpegUpdate: this is the new DOCSIS 3.1 modem necessary to support the new high speed plans

It’s a Sagemcom 3890

On the 600 Mbps/ 75 Mbps bundle and my actual speeds are over 750 Mbps / 80 Mbps

Do you need to be on the newer boost it plans to get the sagemcom modem or can I get it with their older plans? I'm on the everything you want bundle 500 mbps / 50 mbps. Also whats the default login and pw for the router if you know. I see my work got it so I want to explore the UI to see what its like although I see it's in Spanish.

[jsm1985]

The modem login is on the bottom of the device. They only give you the Sagemcom modem for the 1Gb or the 600Mb plans I think

[joshuarshah]

The modem login is on the bottom of the device. They only give you the Sagemcom modem for the 1Gb or the 600Mb plans I think

So basically each login password will be different?

[jsm1985]

yup its no longer generic

[brickman]

Down since around 9 p.m in belmont.

[maj. tom]

Flow like it cut off for a while in the many parts of the country (reading the comments on fb) for about an hour since 7pm. It come back after about 1 hour. The modem was showing no problem, all lights on and showing US, DS and Online status, phone line working. So I say is my router.....

I think something went out regarding their DNS on their system because suddenly my router gone down and Windows saying it cannot find a DNS. Even though I set a separate DNS on the router. Even though it was saying connected to internet. I thought my hardware get attacked and bricked or something yes.