'I want this car replaced' says distressed owner

[nos_specialist]

the manufacturers wont care, once they are getting vehicles sold

[fozzy2010]

SSL was BMW...I thought they were no related at all

Yep BMW showroom used to be where Kia is now.

I believe one of the other reasons they lost it is because the Germans did not like the location. They wanted it on Richmond Street

[desifemlove]

southern sales is jokers, yes? firetruck 'em. if he had nous, he would start a campaign based on getting better service. that's what I doing NOW.

[RedVEVO]

SSL was BMW...I thought they were no related at all

Yep BMW showroom used to be where Kia is now.

I believe one of the other reasons they lost it is because the Germans did not like the location. They wanted it on Richmond Street

Nah ! SSL give BMW bad reputation ..

ANSA take BMW over ..

SSL get vex for so

SSL "confiscate" the BMW computer records with all the BMW customers

[wickedtuna]

I mean a car is such a big investment especially brand new ......customers need to really stand up against piss poor service in all spheres

[RedVEVO]

^^^

Trini need to have a Lemon Law .

But car dealerships finance Gov't big time ..

[Pinnock]

Stephen boy, hardluck there bro. You may have gotten one from the bad batch which do happen on rare occasions. The terms of your warranty will justify whether you are deserving of a full replacement. I however have never heard of a car sale's warranty that include full replacement. It would be good to hear from persons who were ever so luck or know of persons who got full replacement on a vehicle before.

[extreme_events]

It's good that this information is out in the public domain. Bad service is critical in consumers making purchase decisions in the future. The company had enough time to sort the problem and make it 'right' for the customer. Had they done so and actioned it with the utmost urgency it required, we would not have heard about this issue. A purchase of a vehicle is a lot of money and combined with terrible service, it will remove the joy of working hard to enjoy the few luxuries we do so deserve. They had a opportunity for that customer to freely be happy with their after sale support and encourage new business for them and they blew it.

[Chimera]

Padna of mine have a bt50 brand new from them. The new model. From day one it have transmission issues. A year after he buy it the ac giving trouble. Ssl eh taking him on

[Pinnock]

It's good that this information is out in the public domain. Bad service is critical in consumers making purchase decisions in the future. The company had enough time to sort the problem and make it 'right' for the customer. Had they done so and actioned it with the utmost urgency it required, we would not have heard about this issue. A purchase of a vehicle is a lot of money and combined with terrible service, it will remove the joy of working hard to enjoy the few luxuries we do so deserve. They had a opportunity for that customer to freely be happy with their after sale support and encourage new business for them and they blew it.

Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.

[snypaz]

Too much mixed reviews on Kia and their services. This just makes it worse. The more bad press this receives the better for the owner. Kudos to him.

[RedVEVO]

Padna of mine have a bt50 brand new from them. The new model. From day one it have transmission issues. A year after he buy it the ac giving trouble. Ssl eh taking him on

If people get together and stop buying anything from SSL for 10 days ..

I bet they get their act together ..

Or better yet close down and Audi Germany - Kia etc. come and take back their dealership and give it

to somebody who can service their customers .

I bet in 30 days SSL shut down .

[Chimera]

Nah...owners of ssl have mad money. Dem cud rally for a 6 months without sales

[RedVEVO]

Nah...owners of ssl have mad money. Dem cud rally for a 6 months without sales

Most business like SSL run on huge line of credit or loans .

They have massive expenses .

10 days will put some current up their coil pack .

30 days and they sweating in Court with a liquidator

[JayyXXII]

Scrutinize the agreement n lawyer up!

[RedVEVO]

^^^
The tech mechanics ALL have business at their home or otherwise so they will not suffer.

Who will suffer is the high handed Management .

Since they will have to deal with the South American franchise holder .

With Social Media they could "bun" in 30 days ..

You remember " Rituals Mario Sabga " - He had to apologize cause he know people were angry.

[Chimera]

I tell my padna that anytime kia have events in movietowne or malls or whatever where it gonna have heavy traffic....to go park up his van outside with a set of signs and a loud speaker advising people not to buy no vehicles from them

[extreme_events]

Agreed Pinnock.... money getting tighter. If they want us to spend the money they have to deliver better service. I'm not going to spend money where i am aware there is bad service. Let them step up their game as there are other providers for the same service. Information helps consumers make decisions that will not affect them negatively after purchasing.

[Pinnock]

Scrutinize the agreement n lawyer up!

Correct, and southern sales already paid for legal service and have it waiting on poor little Stephen....lol

[black start]

Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.

Yup, we dont stand for anything. We just lie on our backs and take it.

Guy should lawyer up and take them to court. Seems as though he ensured he had a papertrail with all his issues with the vehicle and the company.

[RedVEVO]

Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.

Yup, we dont stand for anything. We just lie on our backs and take it.

Guy should lawyer up and take them to court. Seems as though he ensured he had a papertrail with all his issues with the vehicle and the company.

Lawyer will cost money - Kia owners need to form a group.

He need to rally Kia owners and complain .

Social media and main stream .

[MaxPower]

Maybe this disgruntled Marabella car owner is at fault.

Maybe he tampered with the odometer himself?.......damaged the steering rack himself? I dunno ask him what he was doing for that car to have so much issues.

[RedVEVO]

Maybe this disgruntled Marabella car owner is at fault.

Maybe he tampered with the odometer himself?.......damaged the steering rack himself? I dunno ask him what he was doing for that car to have so much issues.

It is a Kia .. Lemon by birth .

It does stay park up and have issues .

[nemisis]

Maybe this disgruntled Marabella car owner is at fault.

Maybe he tampered with the odometer himself?.......damaged the steering rack himself? I dunno ask him what he was doing for that car to have so much issues.

It is a Kia .. Lemon by birth .

It does stay park up and have issues .

i think you missed maxpower point. ssl will just pass the blame is probably what he meant

[Skanky]

Trinis only understand slave mentality so that's how you have to treat them. Go to the slavemaster.

Take your complaint as far up the company structure as you can. Once the company is headquartered internationally take your complaint to the highest person you can get through to. Paperwork and evidence would make your case even stronger.
In this day of social media you can post your complaint to the international brand's social media page and you may get better assistance than the trinis. Plaster it all over their local social media pages also.

[MaxPower]

Yeh exactly that...

If yuh think Stephon have SSL wrapped around he little finger...

you're wrong

[airuma]

Our culture don't boycott for bad service. Will this be the beginning of persons boycotting because of poor costumer service? I highly doubt. It will be just another 9 days wonder if so much.

Yup, we dont stand for anything. We just lie on our backs and take it.

Guy should lawyer up and take them to court. Seems as though he ensured he had a papertrail with all his issues with the vehicle and the company.

This is what most of our local "business" owners bank on! I know of someone who bought a Mercedes recently and got a full replacement..... but that person is a lawyer and contacted Mercedes directly after getting a runaround with the local dealer.
The parts not being available is another serious issue plaguing this industry. I recently had to replace a coolant bypass on a gas hilux which was bought at Toyota Trinidad Ltd. Was told that they sold the last one earlier that same day.... what can I say... just my luck.... somehow I feel if I went the day before I would have got the same answer. Anyway, I was told that I have to order it and it could take up to 5 weeks! At that rate, a sail boat could bring it! I ordered it online and got it in 5 days!
I also have a friend who needed a Rav4 fuse box.... not available! And even Lifestyle have these problems.... Went to purchase a heater hose for a Cruze and 6 weeks at regular price, double (or triple) the price if you want it in...... guess what... 3 weeks!
All vehicles were purchased at the firms... no foreign used!

[Chimera]

hadda start doing this when sending vehicles by mechanic/dealers to service

https://www.youtube.com/watch?v=v5cmvhvteNw

[Chimera]

a time i carry a sportero to service by diamond motors

i had bought my own air filter and gave them to put it in

when i collect the back the van...they bill me for the air filter....

and the funny thing is, the filter was still on the floor on the backseat where i left it in the box still

[Pinnock]

The local auto service industry forced me to research and self learn EVERYTHING about Honda civic, Subaru impreza and Ford ranger and avoid them totally....lol