HBO Max in Trinidad & Tobago

[redmanjp]

i have been using max for months as i have a vpn so was on the US feed. funny now all of a sudden when they launch it locally it stop working - tried deleting and reinstalling but i just seeing a circle going round & round. no option to log out or anything.

[death365]

need to clear cache and data... then uninstall an re-install playstore version.

i have been using max for months as i have a vpn so was on the US feed. funny now all of a sudden when they launch it locally it stop working - tried deleting and reinstalling but i just seeing a circle going round & round. no option to log out or anything.

[redmanjp]

need to clear cache and data... then uninstall an re-install playstore version.

i have been using max for months as i have a vpn so was on the US feed. funny now all of a sudden when they launch it locally it stop working - tried deleting and reinstalling but i just seeing a circle going round & round. no option to log out or anything.

its on apple tv- i deleted the app which is supposed to delete the data- the other option to offload doesn't delete the data. i tried both to no avail. i also restarted the device twice. is there another way to delete the data?

[paid_influencer]

signed into max, watching Ghost Adventures now

old app HBO app on TV (webOS) put up some message in spanish and a button
pressing the button it go to the screen to update the app to "max"
then had to sign in again with email/password

overall p smooth and straightforward

[Duane 3NE 2NR]

need to clear cache and data... then uninstall an re-install playstore version.

i have been using max for months as i have a vpn so was on the US feed. funny now all of a sudden when they launch it locally it stop working - tried deleting and reinstalling but i just seeing a circle going round & round. no option to log out or anything.

its on apple tv- i deleted the app which is supposed to delete the data- the other option to offload doesn't delete the data. i tried both to no avail. i also restarted the device twice. is there another way to delete the data?

Are you using the HBO MAX app on the AppleTV? Or are you using the MAX app?
Only the MAX app is working, not the HBO MAX app.
I watched a movie on the MAX app on my appleTV last night with no issues - i had the HBO MAX app on the appleTV before.

[Dizzy28]

In using the TV app last night for the first time haviong used the mobile app earlier in the day I felt like they created thier interface from a combination of Prime Video and Disney+ own. IMO Netflix still remains the king of user interfaces for streaming.

One addition to Max I like is the ability to remove shows from continuing watching with just one press on the home button.

One thing that changed that I don't like is that the bar that showed up under movies that you already watched is gone now. Made it easy to see shows you already saw maybe from a few years back.

Also seems more content is in 4k than in HBOMax

[Duane 3NE 2NR]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

[st7]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

a6863128-68bb-48b8-980c-bf6cc019f13c.jpg

have you tried it on another device?

[Duane 3NE 2NR]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

a6863128-68bb-48b8-980c-bf6cc019f13c.jpg

have you tried it on another device?

Multiple - even tried it on someone else's TV at their house

[st7]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

a6863128-68bb-48b8-980c-bf6cc019f13c.jpg

have you tried it on another device?

Multiple - even tried it on someone else's TV at their house

good luck with digicel support...

[maj. tom]

Use the Digicel app on your phone and link your Digicel+ account number to the Digicel ID on the app.

Then log into Max and use the Digicel ID to link to HBO.

[Duane 3NE 2NR]

Use the Digicel app on your phone and link your Digicel+ account number to the Digicel ID on the app.

Then log into Max and use the Digicel ID to link to HBO.

Yup did that. Disney+ is working. Max isn't.
I've been through the process with Digicel help desk multiple times with no luck.
They keep saying they will escalate it. May 27th, June 2nd and then again today.
I was wondering if anyone else had the same issue.

I had a MAX 1yr subscription before but it expired in May so I said I'd try signing up with my Digicel+ ID as it's included in my fibre package.

[mamoo_pagal]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

a6863128-68bb-48b8-980c-bf6cc019f13c.jpg

have you tried it on another device?

Multiple - even tried it on someone else's TV at their house

Been having the same issue a couple months ago. I think there are issues with Amazon and roku devices. Samsung TV's shows not avaliable in this region. HBO has been a mess since the new release moving to MAX. I just gave up until i have time to get back into it.

[Duane 3NE 2NR]

I've been trying to connect my Digicel+ account to Max.com for the past month with no luck. I keep getting an error.
Anyone tried this recently and succeeded?

a6863128-68bb-48b8-980c-bf6cc019f13c.jpg

have you tried it on another device?

Multiple - even tried it on someone else's TV at their house

Been having the same issue a couple months ago. I think there are issues with Amazon and roku devices. Samsung TV's shows not avaliable in this region. HBO has been a mess since the new release moving to MAX. I just gave up until i have time to get back into it.

That's a different issue.
HBO was available in the Caribbean but when they switched to MAX it was no longer available in the Caribbean until the end of Feb 2024, so you would get that "Not available in the region". It works now.
The Max app works with Samsung TV, Firestick and Roku for me. My issue isn't getting the app to work, my issue is linking my Digicel+ account instead of paying the subscription directly to HBO.

[mamoo_pagal]

Same issue........ wouldn't work. Showing up as something different^

[Duane 3NE 2NR]

Same issue........ wouldn't work. Showing up as something different^

What's showing up for you now?

[mamoo_pagal]

Same as yours..... Doing over my digicel account info. to see if that works.

[Duane 3NE 2NR]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

[Nexus]

Urghhhh,
Wish I saw this thread earlier! Decided to subscribe today and same bloody error. No help from Google nor digi

[maj. tom]

Log into your old Max account and see if there's an option to log out of all other devices. And try changing your password to >10 characters. Max has a requirement that passwords must be more than 10 chars, maybe Digicel+ is trying to link and doesn't have that requirement.

https://help.max.com/US/Answer/Detail/000002509

[Duane 3NE 2NR]

Log into your old Max account and see if there's an option to log out of all other devices. And try changing your password to >10 characters. Max has a requirement that passwords must be more than 10 chars, maybe Digicel+ is trying to link and doesn't have that requirement.

https://help.max.com/US/Answer/Detail/000002509

Password is over 10 chars and I changed the password multiple times while trying to get it to work.
Most times it gives the error before you even get to log into the Digicel account.
As soon as you choose Digicel+ as the provider it gives the error. No Digicel login screen. If I choose Flow or another provider I get their login screen.

[Duane 3NE 2NR]

Urghhhh,
Wish I saw this thread earlier! Decided to subscribe today and same bloody error. No help from Google nor digi

You subscribed to Max directly or to Digicel+ with hopes of using that to access Max?

[mamoo_pagal]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

Digicel says they're having issues with the HBO / Digicel setup and are working on a resolution. Now it's a waiting game

[Duane 3NE 2NR]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

Digicel says they're having issues with the HBO / Digicel setup and are working on a resolution. Now it's a waiting game

That's the same response I got from them on May 27th and on June 2nd and again on Tuesday June 18th

[Bosse]

Same issue with me. Recently signed up for their Digi+ package with Max and Disney+ included, got through with Disney+ but getting the same error with Max.

The digi representative told me that Max is not activated on my account as yet and how he will put through the request to the technical department and this should take about 3 days to be done.

It's been a week now and still can't access it

[mamoo_pagal]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

Digicel says they're having issues with the HBO / Digicel setup and are working on a resolution. Now it's a waiting game

That's the same response I got from them on May 27th and on June 2nd and again on Tuesday June 18th

Anyone can confirm if the other providers have this issue, flow, amplia or direct TV?
I can login just fine and use MAX with a normal account. Non-provider

[paid_influencer]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

Digicel says they're having issues with the HBO / Digicel setup and are working on a resolution. Now it's a waiting game

That's the same response I got from them on May 27th and on June 2nd and again on Tuesday June 18th

Anyone can confirm if the other providers have this issue, flow, amplia or direct TV?
I can login just fine and use MAX with a normal account. Non-provider

i does get hbo ("max") through flow subscription and it does work normal.

i using the webOS platform on lucky-goldstar ("LG") television. getting HDR, dolby vision, etc, all kinda thing. all de features

[Duane 3NE 2NR]

Same as yours..... Doing over my digicel account info. to see if that works.

Ok pls let me know if you have any luck!

Digicel says they're having issues with the HBO / Digicel setup and are working on a resolution. Now it's a waiting game

That's the same response I got from them on May 27th and on June 2nd and again on Tuesday June 18th

Anyone can confirm if the other providers have this issue, flow, amplia or direct TV?
I can login just fine and use MAX with a normal account. Non-provider

i does get hbo ("max") through flow subscription and it does work normal.

i using the webOS platform on lucky-goldstar ("LG") television. getting HDR, dolby vision, etc, all kinda thing. all de features

I don't think the issue is with Max. it works in T&T. I had a subscription.
Seems the issue is with linking Digicel+ as a service provider to access Max.

[Duane 3NE 2NR]

Ok so strange update - I just called Digicel to find out if there was any update.
The support ticket was escalated in June. The response to the ticket is that Max is not available to Fibre only customers, only customers who have a TV plan that includes HBO channel.
So that solves that for my case.

[mamoo_pagal]

Hmm, my plan has the HBO bundle and same issue. Still working with them to figure out, hopefully will get a resolution soon