Sony's PSN letter to publishing partners leaked
he first major communication Sony has sent to publishing partners regarding the PlayStation Network hack and subsequent down time has reportedly been leaked.
In a letter to partners obtained by IndustryGamers, Rob Dyer, Sony's senior vice president of publisher relations, outlined the timeline of events leading up to where we are now and the steps being taken by the platform holder to resolve the problems.
While Sony says it "will do everything we possibly can to support you", IG quite fairly points out: "The letter is barely a step above the lacklustre communication Sony's had with its own customers. And there's no mention whatsoever in this letter that Sony has plans to help out or compensate its partners for the PSN downtime."
A section of letter reads: "We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company.
"I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.
"As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.
"We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come."
Capcom has said the PlayStation Network's lengthy outage has cost the firm "hundreds of thousands, if not millions of dollars in revenue". Ubisoft, on the other hand, said yesterday its PSN losses have been "minimal".
According to reports today, the PlayStation Network is back online for developers in some regions, with a select group said to be testing the service before it's made publically available again.
http://www.computerandvideogames.com/30 ... rs-leaked/
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