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bmobile or Digicel?4kin4kar wrote:Yea no service in enterprise
Duane 3NE 2NR wrote:"TSTT wishes to advise customers of a service outage affecting several areas within the east west corridor including POS and chaguanas. Due to this outage which was caused by a fibre cut customers may experience an interruption in one or more of TSTT's services. The company is working to resolve the issue in the shortest possible time. TSTT apologizes for any inconvenience caused. An update will be provided as soon as more information becomes available."
a rebate on free calls?iarmd1 wrote:Well I hope I get a rebate because is free calls on Sunday and I have no service since like 10
urabus wrote:In central tstt cell phone and Internet not working since midday, now came up San Juan and phone is working!!!
Bmobile: all services have been fully restored
TSTT wishes to advise the Trinidad and Tobago public that yesterday’s (April 17th) service-affecting-disruption has been fully rectified and all services have been fully restored.
TSTT also once again apologizes to its customers for the inconvenience. TSTT is conducting a full and detailed root cause analysis, along with its relevant network partners to accurately determine the cause. We are also exploring what critical measures must be put in place to mitigate a similar incident from being repeated.
As it relates to the actual service-affecting-incident, TSTT’s network monitoring system was initially alerted to a service transmission break at 11:40 AM on Sunday April 17th. Our engineers immediately began troubleshooting the alarm which had a wide reaching impact to include Mobile, Internet and Landline services to customers in Chaguanas and along the East West corridor including Port of Spain.
Immediately as the distress was determined, TSTT engaged its international vendor partners to assist our engineers given their experience and expertise as original equipment manufacturers (OEMs).
It took approximately three hours to ascertain the exact cause of the problem. Once restoration work began, it took TSTT several hours to return all services back to normal because of the wide geographic impact this incident had. Given the magnitude of the incident, it took several hours to fully restore all services.
Given the severity of the disruption, the Company is pleased with the efforts of the personnel that worked tirelessly throughout the incident to restore service. At the same time, the Company deeply regrets the incident which preliminary investigations revealed was caused by the failure of equipment components at TSTT’s St Augustine, Nelson and Chaguanas Exchanges. We are fully aware of the great inconvenience and maybe even trepidation that this disruption may have caused our customers.
TSTT thanks all of its customers for their continued support and reassures that quality of service is of paramount importance to the Company. In this regard, to future proof its network and provide the best quality of service to its customers, TSTT is embarking on evolving and upgrading both its wired and wireless networks to serve you better and to bring the latest communications technology to Trinidad and Tobago. We are committed to ensuring that these improvements are realized.
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