Cable Modem Playin Up

[Sky]

So I upgraded my click package with Flow and as soon as the order was made, the speed went up.
After 2 days it drop from 15 to 10. I call and asked wtf and they said that my modem can't handle the speed, I need the newer model. I said whatever, bring ting because this one old anyway. The speed went back up to 15 yesterday.
The technician brought it today and took away the old one when I wasn't home.
When I got home I found out that the speed drop to 5. I say maybe its some config issue with this box and I should dig in and beef up the security while I'm there. It's the one with wireless and 4 eth ports.
I tried calling Flow 1st but after 15 mins waiting I hung up.
I got the wireless key on the box and got in, but it's a hex number. That's not good, despite being about 12 characters long.

Anyway, I got on wireless and tried to go to the config page, nothing.
I figured, ok, I need to plug in. Did that and still nothing.
Did a traceroute and saw the ip. pinged the ip and got a reply. getting online fine (btw at this point i'm getting 10m again)
The webpage icon comes up but still nothing. All three browsers.
So before I call back Flow....what gives?
Anyone had this issue with this modem and solved it?
Oh, factory reset doesn't work either.

[wagonrunner]

What's the default username / password for those boxes?
Have one to sort out at a site in the next couple days.

[Sky]

admin
password

Provided you can get to the page

[cinco]

Up was a good movie thanks for letting me know

[pioneer]

it playin wid tribe oar?

[ShIvAm]

Could you do anything with the old cable modem if flow didn't take it back?

[xtech]

The modem is not a router, it is a bridge, therefore, there is no configuration page available for customer to access. The modem’s sole responsibility is to issue IP addresses therefore no further configuration is possible.

[Bareback]

So if no config is available what then is the problem as I have a similar problem where it shows I am connected but it is like I have no connectivity and cannot connect to any webpage. This happens especially in the morning where we have to reset the modem.

[Sky]

Could you do anything with the old cable modem if flow didn't take it back?

Not a damn thing if they take it off their dhcp list. And I think they do. Then again when you want a static IP, they ask for the MAC of the host that directly connects to it.

The modem is not a router, it is a bridge, therefore, there is no configuration page available for customer to access. The modem’s sole responsibility is to issue IP addresses therefore no further configuration is possible.

The manual for that model said otherwise.
It has wifi that should be able to be configured. Because the key is a Hex number. I'm sure there are scripts out there that will try until it gets that number.
It assigns dhcp ip's.
It uses nat to translate these ip's to the internets.
Sounds like a router to me.
The previous one I had sounds more like a gateway.



I'll give them a call today about it, because I wanna change that key and change the subnet mask if possible to run a /30.

[Sky]

Ok just got off the phone with Flow.
They said yes it's a router, but the customer cannot access the config page. They have it set on their side. The person I spoke to didn't know how to change the stuff I wanted, so they said to call back around 12.
So how nice. The username and password is admin and password, and it can ONLY be accessed from outside the dmz.

Just saw this thread:
viewtopic.php?f=4&t=438237
How sweet. Malware that looks for noob routers like these to change their dns lists.
Flow fackin up eh. I hope they don't have the default passwords set on those boxes.
I preferred when I had the dummy box and I did the routing.

[biggreen]

I up mine to the 15 also, and im am also having problems where the speed is dropping( was having it with the 5mb also) . I called them they said my firmware may need updating, and also because i run it through a wireless router, that is causing the problem, so i ran it direct to the modem same problem.

Checked for an update for the modem nil... flow just playing, they becoming blink.. a 1.5gb dl could take up to 16hrs.. wth

[biggreen]

I up mine to the 15 also, and im am also having problems where the speed is dropping( was having it with the 5mb also) . I called them they said my firmware may need updating, and also because i run it through a wireless router, that is causing the problem, so i ran it direct to the modem same problem.

Checked for an update for the modem nil... flow just playing, they becoming blink.. a 1.5gb dl could take up to 16hrs.. wth

[xtech]

Ok just got off the phone with Flow.
They said yes it's a router, but the customer cannot access the config page. They have it set on their side. The person I spoke to didn't know how to change the stuff I wanted, so they said to call back around 12.
So how nice. The username and password is admin and password, and it can ONLY be accessed from outside the dmz.

Just saw this thread:
viewtopic.php?f=4&t=438237
How sweet. Malware that looks for noob routers like these to change their dns lists.
Flow fackin up eh. I hope they don't have the default passwords set on those boxes.
I preferred when I had the dummy box and I did the routing.

Yes its capable of routing but right now it's set up as a bridge

[wagonrunner]

Yes its capable of routing but right now it's set up as a bridge

curiously enough. that's not in the manual, and even the manufacturer refers to it as a router, and well telepohny gateway.

https://apps.fcc.gov/eas/GetApplicationAttachment.html?id=1323249
https://apps.fcc.gov/eas/GetApplicationAttachment.html?id=1323250

How is it configured as a bridge?
I ask because i see it giving multiple private internal IP's.

[xtech]

well right now my linksys ddwrt hacked router is set up as a bridge.......you can connect to it get an ip address but u cant access it unless u get on the same network its on an only i know what address its on cause i set it up duh..........

same thing for your cable modem an since your dont know its address either you simply cant access it

[wagonrunner]

same thing for your cable modem an since your dont know its address either you simply cant access it

now we talking the specific wireless cable modems here. the manual says 192.168.2.1. the one i work on is 192.168.1.1.

The OP's and the one i work on, both ask for username and password....................... we still don't know its address?

When a tracert doesn't show a device's ip, it's a bridge. when it does, it's a router.

[xtech]

I understand what you are saying now....


Flow Wi-Fi Modem FAQS


Problem
How are the new modems different from the old ones?
A: The new modems feature a built in wireless router and a 4 gigabit port Ethernet switch. The voice version of the modem is also physically larger and comes with two telephony ports. This means that the customer no longer needs an additional wireless router to connect laptops, tablets and smart phones or a standalone switch to connect wired devices, up to 4, such as workstations

Problem
I get the message ‘Access Denied’ or ‘Wrong Username / Password On Login Page’.

Possible Solution
Ensure that the username and password are entered correctly.

Problem
How do I access the Flow standard modem’s configuration page?

Possible Solution
The modem is not a router, it is a bridge, therefore, there is no configuration page available for customer to access. The modem’s sole responsibility is to issue IP addresses therefore no further configuration is possible.

But you want to access the wifi router not the modem

Problem
How do I change the default SSID and security settings of my wireless network?

Possible Solution
1. Connect your computer to the modem either via the wireless network or via the included network cable
2. open your web browser and enter the address of the modem which by default is http://192.168.0.1 <<<<< you guys saying its 192.168.1.xx and 192.168.2.xx




3. Enter the default User Name: admin and Password: password, then press Apply. The next screen will give you access to all of the wireless network options



4. From here you can change:

Host Name: The name of the router – It is recommended that this is left unchanged
Enable Wireless: Turn the wireless network on or off – It is recommended that this is left unchanged unless you have an external wireless access point you would prefer to use
Wireless Network Name (SSID): The user friendly name of your wireless network. The default name is printed on your modem for easy reference so it is recommended that this be left unchanged
Broadcast Network Name (SSID): This option determines if your network name is made visible to any wireless device within range of your modem. It is recommended that this remain unchanged as a non broadcast network name can cause connectivity problems with smart phones and tablets and does nothing to increase the security of your wireless network
Change Password: Changes the administrative password for your router. This password controls access to the web interface and if changed, should be kept in a safe place and never lost because it is necessary for changing options and troubleshooting your wireless modem.
Tx Power Level: Sets the transmit power of your wireless modem and should be left unchanged.
Channel: Determines which of the available wireless channels your modem uses. When set to Auto, the modem will automatically find the channel with the least interference. This option should be left unchanged
Language: Should be left unchanged
Security mode: Determines the type of security used to secure your wireless network. While the default WPA-PSK is adequate, WPA2-PSK offers better protection. WEP and OPEN should NEVER be used

[Sky]

Actually I couldn't see it with a trace route, so xtech has a valid point.
It's a router, but setup like a bridge.

Anyway, I called back Flow.
They changed my SSID and password, and changed the subnet mask to 255.255.255.252.
Now it's on a /30 network and this will only allow 2 hosts. So as long as my router's functional, nobody can get an ip from the modem.

Xtech, I didn't say what my ip was, and it's 192.168.0.1
Good that you changed your ip, that's another simple defense. Too bad I can't change mine to some weirdass ip, maybe even in another class.