Digicel LTE

[Captain Awesome]

I got an email with an activation code from Digicel for iOS and a separate one for Android devices. The android code starts with LPA:1$digiceltrinidadtobago. Then go to a free online QR code generator, enter the entire string and it will generate a qr that translates to the code.

I can't remember the exact code generator I used but you can Google "qr code generator free" and try one of the results on the first search page.

I then saved that qr on my PC and scan it to download the sim anytime I change phones.

[Captain Awesome]

I made my own qr code using the esim string and that works for me. No need to go into Digicel to change phones.

Can I get more info on how you did this?

See above

[Swisha]

I got an email with an activation code from Digicel for iOS and a separate one for Android devices. The android code starts with LPA:1$digiceltrinidadtobago. Then go to a free online QR code generator, enter the entire string and it will generate a qr that translates to the code.

I can't remember the exact code generator I used but you can Google "qr code generator free" and try one of the results on the first search page.

I then saved that qr on my PC and scan it to download the sim anytime I change phones.

How do I get the email with the activation code?

[Captain Awesome]

I got it from Digicel head office after I paid $50 to convert the nano sim to esim.

[Swisha]

Oh ok. Seems like I'll have no choice but to go into a store tomorrow then. Don't know why they just don't enable the transfer esim option

[Captain Awesome]

Oh ok. Seems like I'll have no choice but to go into a store tomorrow then. Don't know why they just don't enable the transfer esim option

They treat the move from physical to esim like a nano to nano sim swap. I suspect the only time it will be free is when they stop supporting physical sims entirely and the only way to get service is via esim, though I don't see that happening anytime soon.

[Swisha]

Went in this morning to do the switch. Paid the $50 and they did everything in store and gave me a print out with the QR code

[death365]

Thr problem with e-sim is that I grew up with CDMA phones and know the issues with it.

Plus I like the option to just take d sim out and pop it in ah next phone aka hardware based not software. It's hard to explain maybe I just stuck in my ways

[PapaC]

Hey, as far as the e-sim goes, does that open the future potential for cellular versions of watches etc?

[pugboy]

if yuh phone spoil or fall in the drain
what is procedure to use back old phone?

[PapaC]

Hey, as far as the e-sim goes, does that open the future potential for cellular versions of watches etc?

All of the major smartwatch manufacturers offer an eSIM watch that can make calls.

Understood. But do the mobile providers locally allow this to be used?

[0x868]

Digicel to shutdown legacy 2G network. See below communication sent to corporate clients.

Dear Valued Digicel Business Customer,

We hope this message finds you well. As a valued customer of Digicel Business, we deeply appreciate your trust and continued support in our commitment to providing you with world-class business solutions and connectivity.


In our pursuit of delivering the best services and the latest technology to meet your business’ needs, we continually invest in improving our network's performance and reliability. To this end, we are excited to inform you about an important change to our network that will ensure that our customers get the best out of their Digicel Business experience.


On March 31, 2024, we will be shutting down our legacy 2G network, so that we can focus our resources on more advanced technologies, including 3G, 4G, 4G LTE, and LTE-A. This change is designed to enhance your data services and give you faster browsing, smoother connectivity, and an overall better user experience.


To ensure that you can continue to enjoy our improved services, please review the following and take the necessary action, where applicable:


Update Your SIM Card:
If you currently use a 2G SIM card, we recommend upgrading to a 4G LTE-compatible SIM card as soon as possible to improve your service quality. If you are unsure of your SIM card type, please follow this link to the LTE-A checker on our website: https://service.digiceltt.com/lte_check/#/lte_search


To use the checker, simply enter your phone number into the field and click submit. The system will then individually check the SIM in your device and let you know if it needs to change. If a change is needed, kindly contact your Digicel Business representative to make arrangements.


Check Your Device Compatibility:
Please ensure that your devices are compatible with at least, the latest 3G technology. Many modern devices, such as smartphones, tablets, and routers, already support these upgraded technologies. However, there are still legacy devices, like some vehicle GPS systems, for example, that still use the soon to be decommissioned 2G network, and therefore would need to be replaced in order to maintain service past March 31st 2024. Kindly check with your equipment provider or online resources to validate your device’s compatibility.


Device Upgrade:
If your current device does not support 3G or higher, you may need to consider upgrading your equipment to fully benefit from our enhanced network capabilities and to maintain service. Our team is here to assist you in selecting the most suitable options and are more than happy to walk you through the process.


We understand that this transition may raise questions, and we are fully committed to providing you with a seamless and hassle-free experience. In the coming weeks, we will be sharing more detailed information, including steps on how to upgrade your SIM cards and devices, along with any assistance you might require during this process.


We genuinely appreciate your understanding, patience, and continued trust in our services. This upgrade reflects our commitment to delivering the best solutions on Trinidad and Tobago's most reliable network.


Should you have any immediate questions, you can contact Digicel Business Support at 600 from a Digicel handset or 1-868-299-6600 from any device. You may also email us at digicelbusinesstt@digicelgroup.com or log your query through the following weblink: https://support-tt-business.digicelgrou ... quests/new


Thank you for choosing Digicel Business as your trusted partner. We look forward to working with you as we embark on this exciting network upgrade journey together.


Best regards,

Michael Tomlisson
General Manager,
Digicel Business

[death365]

Now saw that my self, but doesn't digi still use 2g for calls ?

No VOLTE

[joshuarshah]

Now saw that my self, but doesn't digi still use 2g for calls ?

No VOLTE

They use 3G for calls mainly. 2G is just as a back up and for M2M connections nowadays. They've been slacking on VoLTE for a while now. Not sure what's the hold back.

[2ndchance]

Good day. Just activated a Digicel SIM card which came with a plan. I asked Digicel support how to check the data balance and they said it's *155#. When I try that, I get "You are not compatible for activation of any of the existing plans". Is *155# the usual USSD code for checking the data balance on a plan?

[adnj]

Good day. Just activated a Digicel SIM card which came with a plan. I asked Digicel support how to check the data balance and they said it's *155#. When I try that, I get "You are not compatible for activation of any of the existing plans". Is *155# the usual USSD code for checking the data balance on a plan?

1. Download the MyDigicel app and use that.

2. Also, set up your phone to track the amount of data that you have used.

[2ndchance]

Good day. Just activated a Digicel SIM card which came with a plan. I asked Digicel support how to check the data balance and they said it's *155#. When I try that, I get "You are not compatible for activation of any of the existing plans". Is *155# the usual USSD code for checking the data balance on a plan?

1. Download the MyDigicel app and use that.

2. Also, set up your phone to track the amount of data that you have used.

I did install the My Digicel app but the home page shows "This feature is temporarily unavailable. Please try again later." Digicel tech support claimed they reset something and advised me to wait a little while. That was about 7 hours ago and still showing the same error screen.

[maj. tom]

*323#

[adnj]

*323#

Oops! My apologies to the OP and thanks to maj. tom - I completely neglected to answer the question that was asked.

[2ndchance]

*323#

Thanks maj. tom and adnj. *323# is just what I wanted. Kinda odd that Digicel's support didn't just give me this USSD. Aside from *155# to check data balance (which doesn't work for me), they told me that the USSD to check anywhere minutes balance depends on the plan that was purchased. For my plan, it's *120*83# which works fine. I got the My Digicel app working by logging out and logging back in. It's definitely an easier way to check my balance once an internet connection is available.

[death365]

Digi voice and data down for me but primarily voice.


anyone else getting trouble ?

[joshuarshah]

Digi voice and data down for me but primarily voice.


anyone else getting trouble ?

Voice working for me. Don't have a data plan so can't check for data.

[killercow]

Digi voice and data down for me but primarily voice.


anyone else getting trouble ?

Getting data but home Internet just went down.

Also saw this jn
https://www.facebook.com/share/p/QEtQBL3DhmEfjiXh/?mibextid=oFDknk

[sekhar_777]

"Thank you, we are aware that you may be experiencing issues with your Digicel+ services. Our technicians are working to restore service to the affected areas. I sincerely apologize for the inconvenience caused." Whatsapp Support

[death365]

Digicel 2g network is still up, I thought it was to be decommissioned

[joshuarshah]

Date was moved to December 31st

[death365]

Got some 3cc CA, this morning as u turn off the highway to get into Chaguanas.

1st time ever speed was normal like 2cc approx 120 mb

[joshuarshah]

Got some 3cc CA, this morning as u turn off the highway to get into Chaguanas.

1st time ever speed was normal like 2cc approx 120 mb Screenshot_20240629_101058_NetMonster.jpg

You checked the service menu cause netmonster does wrongly estimate carrier aggregation sometimes.

[death365]

Yes it showed the 3 plus the CA for upload too. I should have screen grabbed that too

Got some 3cc CA, this morning as u turn off the highway to get into Chaguanas.

1st time ever speed was normal like 2cc approx 120 mb Screenshot_20240629_101058_NetMonster.jpg

You checked the service menu cause netmonster does wrongly estimate carrier aggregation sometimes.

[joshuarshah]

Yes it showed the 3 plus the CA for upload too. I should have screen grabbed that too

Got some 3cc CA, this morning as u turn off the highway to get into Chaguanas.

1st time ever speed was normal like 2cc approx 120 mb Screenshot_20240629_101058_NetMonster.jpg

You checked the service menu cause netmonster does wrongly estimate carrier aggregation sometimes.

OK I'll keep an eye out for it as well.