Trini Businesses - Why are you all doing so many simple things wrong!?

[MaxPower]

we all like to bash business but what about d other side of d coin ...

https://www.crowdspring.com/blog/small- ... -customer/

10 Important Things You Can Do To Be A Good Customer

As customers, we often put our expectations in the hands of the customer service team. That being said, there is so much one can do to take charge of their own experience as a customer. The company, the product, and the team are only part of the equation, and not the only deciding factors on how smoothly your experience will go. So how do you, the customer, take charge of your own experience? I’m so glad you asked…

1. Know your needs- Before taking the leap, make sure you know what you need! Sounds simple enough, but knowing exactly what your needs are will prevent you from getting side-tracked or even roped into spending more than you need to. It’s surprising how many prospective customers haven’t given much thought to what specifically they need. Lack of clarity makes it very difficult for a company to meet their needs and more importantly, such lack of clarity also makes it difficult for the customer to get what they need.

list 2

2. Do your research- It’s best to take the lay of the land before making a purchase. There are so many tools at the disposal of consumers, so use them to your advantage. Even using tools like social media to find company and product reviews can be a big help. Also, if a company offers FAQs or other helpful materials, check it out!

research

3. Get to know who you’re working with- Make a connection with the person or team helping you. If you make an effort to learn names and other details, you are more likely to stick out in their minds, and they are even more likely to go that extra mile for you. Surprisingly, even though most people think that speed of the response is the most important factor in a customer’s interaction with a support team, it turns out that empathy is more important. If you make a strong connection, you’ll usually find a level of empathetic support that will make you smile.

meeting

4. Come prepared- Show up with any material, documents, team members, or anything else you might need. It will make you look better, and make the process go significantly smoother for everyone involved. This also goes for things like asking questions. Be sure to have screen shots, links, and anything else folks might need to help you out.

Be Prepared

5. Read the fine print- Someone got paid good money to write all of those tiny words, and you might sign off on them without reading what they mean for you. You wouldn’t want to sign off on handing over your first born for a candy bar (or maybe you would – your call), or something unusual and unfair of the sort, so read everything!

fine print2

6. Take the advice given- Keep in mind that the customer service team wants to help (really, I swear they do), and they work with the product daily. Don’t be shy about taking advice. If you decide not to take the advice, it’s your call, but don’t hold it against the folks who tried to help.

lucy-advice-booth

7. Keep your attitude in check- It’s not always easy to stay calm and play nice when we’re frustrated, but remember you’re dealing with real people. Often in customer service, you aren’t dealing directly with the people who make the rules, so keep that in mind before blowing up at the person on the other end. Also, if you let them finish speaking and just give them a chance, they will help. Take a deep breath, it will all be okay.

attitude

8. Hold your horses- Think before you ask. Is the issue that you’re experiencing actually the end of the world, or is it something small that you can probably sort out on your own? Reach out of you need to, but remember that customer service teams have full plates and often need to prioritize. You wanting to change your profile picture will likely come after someone who lost all of their data.

horses

9. Be available- If you ask for help, make sure you’re available to receive it. We can only assist you if we can find you, so make yourself available. If you say we can reach you at a certain time and we make multiple attempts to reach you at that time, there isn’t a whole lot we can do to help.

available-now

10. Be open to having a good experience- Sometimes we expect that having to reach out to a customer service department will result in a negative experience. The best thing you can do is tell yourself the problem will get resolved and you’ll get to interact with a nice person who is hoping to help you out. Not all customer service experiences are or have to be bad, so be open to the idea that it can be great, and it will make a world of difference. To toot our own horn a little bit – our customer support team has a 99% customer satisfaction rating over the past 2+ months. We work hard to make customers love our service, but we’re also really fortunate to have so many great customers.

Hello Rovin,

Such a remarkable post if i might add.

But the same way you took the time to research this and understand the importance, the same way Trinis can do the same....but they dont.

They have the latest cell phones and devices, with the most affordable data plans and the information is FREE on google and many other uplifting websites.

But F the wuk man. They quick to jackass the scene on TikTok, send duncey voicenotes, follow myob, listen to vybz kartel and rifle songs.

Not a care in the world.

Nevertheless, those really are 10 major power points.

[Kewell35]

sucre sounding like zoom alt account lol

[zoom rader]

Mr kewell is a liar becuz he went back n edited n deleted the post in the link
but it is quoted all ovr by other ppl so wat u all tink of mr kewell now? he still sound like a doc?
viewtopic.php?f=4&t=632535&start=30#p8749792

OP. based on your opening statement, I get that you are doing medicine. You said" we " so I take it that you are doing medicine. You say everyone and their dog, do you think that some of those that were accepted are lower than you? They were accepted based on their qualifications and have an equal right to an education as you do.

Prestige,that's what you are in it for? Well I suggest you look for something else to do. Medicine is a field where you should genuinely care for people , not something that should be looked on as a prestige job, or a means of getting rich.

I understand why you created this thread( to let us know that you are in a prestigious field) but in trying to cry down others ,you make yourself look like an ass. You are in this prestigious field and you come on Trinituner ole talk to get advice on your options? Can't you do research on your own to find out what you want to know?

BTW, are you an everybody or are you their dog?, seeing you are there too.

1. Who said I doing Medicine? Don't ASSUME, You make an ASS out of ME and U (But mostly you)

2. YES, they lower than me FACTUALLY. THEY GOT LOWER GRADES THAN ME AND YOU TOO, YUH DUNCE.

Medicine is a field where you should genuinely care for people , not something that should be looked on as a prestige job, or a means of getting rich.

Boy, I looking for prestige so I could brush WOMAN. If Medicine doh have prestige again then I not in it. That was the point of the question YOU DUNCE. Like you fraid I gonna brush your woman, well it done happen already.

I understand why you created this thread( to let us know that you are in a prestigious field)

Hoss, you think I care about wasting time to tell people on this forum that I get into medicine? Lower yourself eh because no body thinking about you.

You are in this prestigious field and you come on Trinituner ole talk to get advice on your options? Can't you do research on your own to find out what you want to know?

Well this is part of the research YOU DUNCE FOOL.

BTW, are you an everybody or are you their dog?, seeing you are there too.

I know that. That is why I posted the question.

Ways boy, some body have insecurity issues. Calm yuhself and think before you post eh.

He is a pathological liar and was exposed last week

He was caught last week stating he lives in the US but he's in TT while traveling back and forth in Covid

[Kewell35]

I am in the US. My IP logged is in the US if a mod checks it.

Stop being insecure dude....how many alt accounts do you have btw?

[zoom rader]

I am in the US. My IP logged is in the US if a mod checks it.

Stop being insecure dude....how many alt accounts do you have btw?

Last week you said you back in Trini

You so full of 5hit

[Kewell35]

I am in the US. My IP logged is in the US if a mod checks it.

Stop being insecure dude....how many alt accounts do you have btw?

Last week you said you back in Trini

You so full of 5hit

I never said I back in Trinidad.

I said I saw a vene girl the other day which was before I left Trinidad. You too dumb to understand simple things.

[zoom rader]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

[Kewell35]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

[zoom rader]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

[Redress10]

Kewell went from hating he school to hating he wuk

[Kewell35]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

and? it's true what I said. I don't get what you trying to prove.

You sheit.ting up yourself and using alt accounts to pretend to support what you saying lol

[zoom rader]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

and? it's true what I said. I don't get what you trying to prove.

You sheit.ting up yourself and using alt accounts to pretend to support what you saying lol

Last week you inviting folk to view you tv in Trini.

You got caught out again and other tuners spotted you .

Your a fraud that can't even lie proper

[Kewell35]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

and? it's true what I said. I don't get what you trying to prove.

You sheit.ting up yourself and using alt accounts to pretend to support what you saying lol

Last week you inviting folk to view you tv in Trini.

You got caught out again and other tuners spotted you .

Your a fraud that can't even lie proper

LOOOLLL I invited them to my tv in usa hoss. I got my tv from costco like I told someone else on this board.

You really dunce yes LOL.

[zoom rader]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

and? it's true what I said. I don't get what you trying to prove.

You sheit.ting up yourself and using alt accounts to pretend to support what you saying lol

Last week you inviting folk to view you tv in Trini.

You got caught out again and other tuners spotted you .

Your a fraud that can't even lie proper

LOOOLLL I invited them to my tv in usa hoss. I got my tv from costco like I told someone else on this board.

You really dunce yes LOL.

Lie after lie

[Kewell35]

This is how kewel lies

viewtopic.php?p=10111557#p10111557

I left to come to the US from Trinidad during the pandemic. (Yes you can do this....anyone can come to the US from Trinidad. It's hard but possible and easier if you're a US citizen.)

Nothing there is proving I'm lying.

I mean I'm sure mods can see my IP address in the US anyway.

Here's what he said last week

viewtopic.php?p=10111559#p10111559

and? it's true what I said. I don't get what you trying to prove.

You sheit.ting up yourself and using alt accounts to pretend to support what you saying lol

Last week you inviting folk to view you tv in Trini.

You got caught out again and other tuners spotted you .

Your a fraud that can't even lie proper

LOOOLLL I invited them to my tv in usa hoss. I got my tv from costco like I told someone else on this board.

You really dunce yes LOL.

Lie after lie

Alright dude. No need to be insecure. Hope you get through with your HDC house tho lol.

[MaxPower]

Friends,

Let’s keep it together please

[mero]

Zoom turning into a real over obsessive forum creep yes.

At least try to expose somebody ppl on 2nr care bout nah. Nobody care bout Kewell35.

Gather yuh frills nah zoom.

[shake d livin wake d dead]

Business 101

The customer is always right

Exits ched

[nemisis]

The customer almost never knows what they want. As a retailer who prides myself on being honest I can tell you I suffer financially from not taking advantage of the fact that the customer is usually not right or missing informed before walking through the door. I most deal with electronics and elderly individuals are especially easy. I have been reprimanded by my superior many times for not taking advantage of retires. If a 2k item will work for you I'll sell it to you, what sense I sell you the 10k bells and whistles system when you come for a bed side radio for example.

Business 101

The customer is always right

Exits ched

[zoom rader]

Zoom turning into a real over obsessive forum creep yes.

At least try to expose somebody ppl on 2nr care bout nah. Nobody care bout Kewell35.

Gather yuh frills nah zoom.

Ok Hoss thanks for the advice , its just liars I detest

[MaxPower]

Business 101

The customer is always right

Exits ched

Hello shakes,

The customer is not always right.

But the objective is to make them leave with some level of satisfaction when they are wrong.

[Dave]

When a customer comes with attitude the mentality is to give back attitude.
Rather than kill with kindness on either side it's turns out to be a pissing match.

[shake d livin wake d dead]

Tbh, that slogan has been up for debate since thy kingdom come...in the perfect world, the answer is yes. In our relaity I say 50-50...shrugs shoulders. A little research would show various opinions from different businessmen

[VexXx Dogg]

The customer is _not_ always right. But they hold the purchasing power, so you might have to compromise.

[Redman]

OP get deported

I wish, then I wouldn't have a lingering feeling of second-guessing my decision to move back to T&T.

You answered your own questions OP.

You advised some one to adapt and she did -and it worked to her advantage.

You get poor customer service because the business tolerates that.

The business tolerates that because the business owner doesnt feel the need to change.....cuz the business doing well enough.

OBVIOUSLY he doing well enough with the crappy salespeople.
When he ready he will change.

Those who adapt-will survive.
Those who seek improvement will find ways to achieve the improvements.

Bhagwansinghs has decided that the extra hrs did not make sense.
They RUNNING their business, so they have the data and insight to make a decision-or not make a mistake.

Business on autopilot will take what they get.

Run your business...be adaptive to the market that you want...and keep current.

[Kewell35]

Zoom turning into a real over obsessive forum creep yes.

At least try to expose somebody ppl on 2nr care bout nah. Nobody care bout Kewell35.

Gather yuh frills nah zoom.

He didn't even expose me....wtf.

[Kewell35]

Zoom turning into a real over obsessive forum creep yes.

At least try to expose somebody ppl on 2nr care bout nah. Nobody care bout Kewell35.

Gather yuh frills nah zoom.

Ok Hoss thanks for the advice , its just liars I detest

I not lying you dumbass. I literally in the US. A mod can confirm it with my IP address.

[Kewell35]

When a customer comes with attitude the mentality is to give back attitude.
Rather than kill with kindness on either side it's turns out to be a pissing match.

This is exactly it. Talk done.

[Skanky]

The worst customer service you can get will be at the banks.

[Rovin]

Business 101

The customer is always right

Exits ched

i guessing u being sarcastic right ?

anybody who has to deal with selling\serving others will say hell no

have some ppl who passing on d road & just glimpse ur store & they have time to kill waiting for their gyul or kids so they come in watching & jes asking a setta random questions each totally not related to d last 1 they ask or jes making small talk to pass their time & when they done is i go check u when ah ready

or they come in with no clue of what they want & providing u with next to no info but expect u to read what in their mind

or do no research even though they fully capable of using google\yuotube but asking u 100 questions to explain every little detail , when ur done they go be like well i hadda ask meh cousin or d man who hooking up meh thing wa he think , some does jes want to use u for info then "i go check u later" or go somewhere else to buy it , they try this on d phone too

i cud go on & on ... this is why i posted d 10 tips on how to be a good customer