7 Speed DSG Clutch Slipping!!!

Allergic2BunnyEars · Postby **Allergic2BunnyEars** » March 22nd, 2016, 10:23 pm

svramoutar wrote:I think goodwill should always be applied to Mechatronic failure though, if not, then that is just wrong. Who is Charles Bernard by the way?

Sanjay

Goodwill can apply to a wide range of issues from the seemingly innocuous to the large and it isn't always cut and dry. They could very easily have blanked me for goodwill.

Mr. Bernard is in a managerial role. Will try to find out what exactly and report back.

svramoutar · Postby **svramoutar** » March 22nd, 2016, 11:54 pm

Ok, thank you.

Sanjay

neexis · Postby **neexis** » March 23rd, 2016, 7:14 am

Allergic2BunnyEars wrote:
svramoutar wrote:I think goodwill should always be applied to Mechatronic failure though, if not, then that is just wrong. Who is Charles Bernard by the way?

Sanjay

Goodwill can apply to a wide range of issues from the seemingly innocuous to the large and it isn't always cut and dry. They could very easily have blanked me for goodwill.

Mr. Bernard is in a managerial role. Will try to find out what exactly and report back.

He's the operations manager, so he's likely the top guy. Lisa is the brand manager now; she took over from your girl Corrina Meyr

svramoutar · Postby **svramoutar** » March 24th, 2016, 9:43 am

Ok, I think I know who it is, but would talking to him make any difference even after I spoke to Ryan?

Sanjay

Allergic2BunnyEars · Postby **Allergic2BunnyEars** » March 24th, 2016, 1:03 pm

svramoutar wrote:Ok, I think I know who it is, but would talking to him make any difference even after I spoke to Ryan?

Sanjay

The answer will always be NO if you don't ask the question. I could have simply accepted paying 23k for a mechatronic when they told me to pay but it worked out in my favor when I had a polite but informed discussion with Mr. Bernard. You have nothing to lose in being calm and talking to them.

svramoutar · Postby **svramoutar** » March 24th, 2016, 2:48 pm

Ok, will go in next week. Not sure if anything will go in my favor again though after VW copied my letter to them, lol.

drchaos · Postby **drchaos** » April 3rd, 2016, 6:12 pm

Worst case scenario keep bothering them and do so with facts on your side! Don't go postal on them and don't call names in the public as that will lead to them threatening you with defamation.

Ryan is the GM right?

Saw this guy who put a big decal on his car talking about the problems with the car and how the dealer won't respond or help and advising people not to buy. That's a worse case option.

svramoutar · Postby **svramoutar** » April 4th, 2016, 7:43 am

Yup, Ryan, but I told VW the nonsense he told me and I called his name as well. They doing too much crap up there now man, because you could tell that they know what they doing is wrong you know. They have no balls, thaz what Massy wanted, a yes man.

drchaos · Postby **drchaos** » April 4th, 2016, 3:21 pm

It's probably not their fault ... They probably have a line they need to follow from VW corporate, judging from VW behaviour with other scandals. They probably need to try to convince you that it's your fault so you pay for the part yourself. Only educated people on the issue who is persistent would get approval for goodwill.