Moderator: 3ne2nr Mods
rebound wrote:Your cousin should contact the global ford group and lodge a complaint explaining everything including our dealership.
alias_hacker wrote:rebound wrote:Your cousin should contact the global ford group and lodge a complaint explaining everything including our dealership.
I tried contacting the Ford global group the first time this happened and was very displeased with the service as they said they have no control over other countries dealers with regards to recalls.
rebound wrote:alias_hacker wrote:rebound wrote:Your cousin should contact the global ford group and lodge a complaint explaining everything including our dealership.
I tried contacting the Ford global group the first time this happened and was very displeased with the service as they said they have no control over other countries dealers with regards to recalls.
Very unfortunate situation there. As useless as this sounds, did you try consumer affairs division also?
Mr Jay wrote:Mar 2019, My front passenger door latch, has also malfunctioned. 2013 T6 XLT 2.2
This is not a wear and tear issue, but a defect.
Unfortunately, I have had to challenge Ansa Motors in the past, where they didn't want to honor warranty.
FYI, list of issues so far: Cooling system, power window actuator, Transmission gear shifting, power steering, stereo malfunction, etc, etc. In each of these issues I had to battle to get them to fix for free.
I am also going to contact consumer affairs. to see what they can do.
But surely I am not paying $3000+ for a damn door latch.
What has been your outcome so far?
Tired Accord wrote:My cousin has a 2013 T6 (2.2 XLT local) Ranger. One week ago the left rear door latch stopped closing - so the door is now unable to be closed.
We went to the dealership on Saturday (Jan 26) in Chag to be told that they have 39x units on order.. and told to check back on Monday as to when they might receive them (at ~$1500 each).. When contacted this week - we've been told that 'maybe' by end of February they will receive the parts...
After some searching online - I found an article written in Nov 2018 (only two months ago) where Ford Australia, as well as Ford Philippines is issuing a recall on Rangers made between 2011 - 2015 (85,863 Rangers !!!) that are affected by the same issue where a faulty spring pawl tab may break causing the door to not close - presenting a serious safety risk. Here is the article:
https://www.autoindustriya.com/auto-industry-news/ranger-fiesta-have-door-latch-issues-ford-ph-to-contact-affected-customers.html
Does anyone out there have or know of this issue?
I am sure that the McAL dealership will remain mum on the recall being issued.
My cousin has contacted a few parts places and used parts dealers through contacts - where one wants to charge $3000 for a used door lock mechanism and have lamented that MANY Rangers are having that problem.
The obvious issue with that is there is absolutely NO GUARANTEE how long the used one will last and the problem will VERY likely occur again.
What course of redress do you think we have with the firm here to get this issue addressed?
Users browsing this forum: No registered users and 21 guests