Flow Internet Thread

shaneelal · Postby **shaneelal** » July 5th, 2020, 4:54 am

Issue seems to have been resolved, no longer seeing packet loss. Less traffic on network at this time, we'll see if packet loss re-occurs when more users are online.

Michael_D · Postby **Michael_D** » July 26th, 2020, 11:25 am

I need some technical help as I have been having this problem a while now.
I have a router(tp-link archer A6 AC1200) connected to my flow modem/router combo(Arris TG1672) that is in bridged mode so that my router does all the work for the routing. However, SOMETIMES after a power outage, my router loses its WAN ip and checking my router's system log, shows the discovery packet from my router to the dhcp server doesn't get any response.
So normally, to fix it I have to factory reset the flow modem; removing the bridge mode and that somehow restablishes my internet connection, but then I have to configure it back to bridge mode again. So I'll like to know what may be causing this and again, 99% of the time, there is no issue, even after a power outage.

maj. tom · Postby **maj. tom** » July 26th, 2020, 1:00 pm

Put the devices on a UPS.
You cannot avoid that. Some router manufacturers have chips that are just too sensitive to any variance in voltage after a general power loss and restore. Like the NVRAM chip used to erase sometimes. Especially the very brief voltage spikes. My old TP-Link router and Linksys repeater were like that. And don't talk about Netgear routers, had to replace it twice before i learnt that it's crap. I switched to a new ASUS and i keep the firmware updated and now i don't have to do a manual reset every time current cut off.

But use a UPS, a Forza 375W is about $350 and more than capable of handling the load of a router and modem.

Michael_D · Postby **Michael_D** » July 26th, 2020, 7:04 pm

Oh, okay then, thanks for the help

sekhar_777 · Postby **sekhar_777** » September 9th, 2020, 1:44 pm

Anyone know if there is an outage in Southern Main Road Curepe? Nearer to Rituals?

sekhar_777 · Postby **sekhar_777** » September 9th, 2020, 2:38 pm

sekhar_777 wrote:Anyone know if there is an outage in Southern Main Road Curepe? Nearer to Rituals?

Spoke to an agent after waiting almost 1 hr. Apparently there has been a lightning strike that working its way through and they are advising against restarting your router even if internet is slow as you will lose service. I lost Electricity so router was shut down. Just repeating what was said.

The_Honourable · Postby **The_Honourable** » September 17th, 2020, 10:01 pm

Pressure here... speed between 1- 5Mbps. Router did a reset twice.

Tuners have any issues?

Postby **Dave** » September 18th, 2020, 6:48 am

Flow usually has an update on their side of things they do. Give them a call and see.

h1tach1 · Postby **h1tach1** » October 1st, 2020, 9:51 pm

Major outage (internet and cable) in WEST?

djruncrowd · Postby **djruncrowd** » October 1st, 2020, 10:24 pm

h1tach1 wrote:Major outage (internet and cable) in WEST?

Cable and internet working normal in Diego ( richplain)

dtrinishy · Postby **dtrinishy** » October 1st, 2020, 10:57 pm

Flow internet down in el socorro since around 7.30 an is not back up yet .Yesterday it was down from 8 to around 4.
I never had a problem with flow before by me but in the last 2 months its has been down atleast 2-3times a weekespecially friday nights around 8 into saturday around 10 am.
Its really annoying now...considering switching to Amplia.

h1tach1 · Postby **h1tach1** » October 2nd, 2020, 6:44 pm

djruncrowd wrote:
h1tach1 wrote:Major outage (internet and cable) in WEST?

Cable and internet working normal in Diego ( richplain)

Reports are they have an outage in parts of Maraval and Petit Valley, over 24 hours now. No update on website though.

h1tach1 · Postby **h1tach1** » October 6th, 2020, 10:09 am

FYI,

You can request a rebate on your bill for an outage. For an almost 30 hour outage, $33.23.

joshuarshah · Postby **joshuarshah** » October 23rd, 2020, 11:12 am

Did FLOW change the software on the new white TG2492LG-NA router for anyone else. They updated it to the software that was on the older routers and ever since they changed it I am unable to change the channels on 2.4 GHz and 5GHz and the 3 lights on the router no longer work properly. The WiFi light now flashes very weirdly and the other 2 lights do not turn on anymore. The WiFi also drops more often since they did this. Is this happening to anyone else?

maj. tom · Postby **maj. tom** » October 23rd, 2020, 11:37 am

Call Flow support and let them reset it.

ed360123 · Postby **ed360123** » October 23rd, 2020, 12:32 pm

Same issue with me. My lights still work though. The Username is 'admin' and the password is 'password'.

@lex · Postby **@lex** » October 23rd, 2020, 1:13 pm

Looking at the RF parameters, can anyone give the optimum range for the downstream and upstream power and signal to noise ratio (SNR) specific to FLOW's TG2492LG-NA modem. Thank you.

wagonrunner · Postby **wagonrunner** » October 28th, 2020, 12:08 pm

Is it possible to change the DNS servers for either the connection, or clients on the "connect to" box?
I've taken a quick look at it, but haven't seen that option.

maj. tom · Postby **maj. tom** » October 28th, 2020, 12:23 pm

No, but you can easily force a DNS through your individual workstation, or through an external router if using one.

Instructions: https://support.opendns.com/hc/en-us/articles/228007207-Windows-10-Configuration
Or https://www.quad9.net/microsoft/

wagonrunner · Postby **wagonrunner** » October 28th, 2020, 12:29 pm

cool. external router is the only option then.

wagonrunner · Postby **wagonrunner** » November 9th, 2020, 12:51 pm

Reports of audio (outgoing) dropping in zoom calls, (video sharing turned off).
Even while connected to the cwc wifi.
Bandwidth is over 200mb both ways. But seems throttled.
Speedtests start at 15, then ramp up.

nismotrinidappa · Postby **nismotrinidappa** » November 17th, 2020, 11:03 pm

Hi does anyone know the cost to add a station to your flow lineup? Eg hallmark channel. I have the basic package with shoddy channels

Kenjo · Postby **Kenjo** » November 18th, 2020, 5:33 am

What’s the default password on the black flow bloc with blue lights ?

BIG BLUE · Postby **BIG BLUE** » November 20th, 2020, 8:04 pm

password is the password

Blaze d Chalice · Postby **Blaze d Chalice** » November 20th, 2020, 8:38 pm

Kenjo wrote:What’s the default password on the black flow bloc with blue lights ?

What password? To share wifi, or to log into the router?

Wifi password used to be on a white sticker on the back/underneath.

supernedd · Postby **supernedd** » November 28th, 2020, 8:21 am

Flow finally unlock their modems? Too bad to leave them out yes ..it was getting annoying

wagonrunner wrote:Is it possible to change the DNS servers for either the connection, or clients on the "connect to" box?
I've taken a quick look at it, but haven't seen that option.

jnelo · Postby **jnelo** » November 28th, 2020, 8:39 am

joshuarshah wrote:Did FLOW change the software on the new white TG2492LG-NA router for anyone else. They updated it to the software that was on the older routers and ever since they changed it I am unable to change the channels on 2.4 GHz and 5GHz and the 3 lights on the router no longer work properly. The WiFi light now flashes very weirdly and the other 2 lights do not turn on anymore. The WiFi also drops more often since they did this. Is this happening to anyone else?

Yup, I have the same problem. I was on the phone with tech support yesterday who told me that they "updated" the firmware on the boxes and now with this "update" you can't change your wifi channels. This doesn't make any sense to me. I opened another query with customer feedback, I'm waiting to hear what comes out of this.

elec2020 · Postby **elec2020** » November 28th, 2020, 9:53 am

I made a query on flow on why they removed the 50mbps package

cornfused · Postby **cornfused** » November 29th, 2020, 11:46 am

Paying for 100mbbs allegedly getting 120 mbps

lap top 15.27 mbps , tablet 26.3 mbps, phone 42.4mbps

Several interuptions this week, finally called them and the undated setttings on the modem remotely.

So far much more stabel , generatlly staisfied but those readings makes me wonder, the lap top is connected with a cat 5 cable.

jamesblunt1 · Postby **jamesblunt1** » November 30th, 2020, 10:12 pm

cornfused wrote:Paying for 100mbbs allegedly getting 120 mbps

lap top 15.27 mbps , tablet 26.3 mbps, phone 42.4mbps

Several interuptions this week, finally called them and the undated setttings on the modem remotely.

So far much more stabel , generatlly staisfied but those readings makes me wonder, the lap top is connected with a cat 5 cable.

Have the same issues. What speeds you getting now?